We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing.  With over 2,600 employees, our people are the reason we are so successful, and our Communications Team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

We have a fantastic opportunity for a passionate and enthusiastic Community Ambassador to join #TeamEMR. This is a role where you will be right at the heart of our work to deliver a major increase in the support and engagement we provide to the communities we serve across the East Midlands. 

The Community Ambassador will help bridge gaps between poorly integrated communities and the rail network, working both in urban and rural areas, particularly those with levels of social deprivation and underachievement in education and employment.

Your role will be to identify and break down barriers to using local railway services local transport. Their work will help inform our service provision and how we can encourage people to use the railway.

Want to learn more? Watch the video below featuring Kaye Robinson, Community Engagement Manager.

Reporting to the Community Engagement Manager, the Community Ambassador will:

• Support all EMR community activity, including Community Rail Partnerships, station adopters and other engagement with local communities across the network
• Act as an East Midlands Railway ambassador for community rail 
• Work closely with the Community Rail Network Rail (CRN) to develop community rail on key local routes
• Promote and support the delivery of the EMR Community Fund  
• Support the effective promotion of Community Rail Partnerships to increase the use of passenger services
• Identify and work in local communities (including schools and colleges) to attract onto the Passenger Services those persons who find it challenging to access the Passenger Services or who will not usually travel on the Passenger Services
• Engage communities to promote awareness, information and support in order to break barriers to travelling by rail
• Work collaboratively as part of the EMR External Relations team, including, after sufficient training and support, join the EMR Press On Call rota

Key Skills & Experience

• Successful track record of stakeholder and community engagement 
• Experience of managing volunteers, projects and initiatives
• Excellent communication and presentation skills (Verbal, written & ICT) 
• Ability to work using own initiative, being responsive, pro-active and versatile
• Understanding of and commitment to equality and diversity
• Ability to deliver in a fast-paced environment
• Work experience in a similar role is desirable
• Driving licence as some locations might not be accessible via trains. 

As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension scheme
• Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK
• Friends and Family discounted Tickets on the EMR Network
• 32 Days paid leave, increasing to 34 after 2 years’ service
• 75% discount on National Travel (inc partner and dependants)
• Various training opportunities
• …and many more!

EMR has a hybrid working policy which is applicable for this role. This means your time would be split between being out on the network, at a hub station, HQ or working from home.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 31 May 2026

Department: Managerial/Administration

Salary: circa £31,184 dependent on experience
Free travel on EMR services and discount on all other train operators