We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Shape the future of technology at East Midlands Railway

At East Midlands Railway (EMR), technology keeps our railway moving. From infrastructure and cloud environments to end-user services and operational resilience, our IT function is central to delivering reliable services for both our colleagues and customers.

We’re looking for an experienced and forward-thinking Senior Manager – Technology, Infrastructure & Operations to lead the evolution of our enterprise technology landscape. This is a high-impact leadership role where you’ll drive infrastructure strategy, modernisation, operational excellence, and digital transformation across a complex, fast-paced organisation.

The Opportunity

As part of the IT & Systems Leadership Team, you’ll lead the teams responsible for infrastructure engineering, project delivery, and end-user operations. You’ll oversee critical technologies across servers, networking, cloud environments, end-user computing and service delivery — ensuring EMR’s technology estate remains secure, resilient, scalable and fit for the future.

This role combines strategic leadership with operational oversight, giving you the opportunity to shape long-term technology direction while ensuring day-to-day services perform at the highest level.

What You’ll Be Doing

• Developing and delivering EMR’s technology and infrastructure roadmap aligned to business strategy
• Leading infrastructure engineering, project delivery and end-user services teams
• Driving modernisation initiatives across cloud, networking, compute and digital workplace technologies
• Managing major infrastructure programmes and technical change delivery across a complex UK-wide environment
• Manage the technology portfolio, ensuring architecture, data flows are understood and documented.
• Ensuring robust service availability, backup, recovery and operational resilience
• Acting as the senior technical escalation point for infrastructure and operational services
• Managing major incidents and driving effective service restoration and stakeholder communication
• Leading infrastructure governance, risk management and change approval processes
• Managing supplier relationships, contracts, asset lifecycles and operational budgets
• Supporting a culture of continuous improvement, innovation and high performance within the technology teams
• Manage the infrastructure and end user operations BAU budget and infra delivery project budget, working with finance to create clear reporting and future forecasts for spend.

 What We’re Looking For

We’re seeking a strategic technology leader with a strong infrastructure background and a passion for operational excellence.

You’ll ideally bring:

• Significant experience leading enterprise IT infrastructure and operations teams
• Strong technical expertise across networking, servers, cloud technologies and end-user computing
• Experience delivering large-scale digital transformation and infrastructure change programmes
• Knowledge of IT governance, security and compliance frameworks including ISO27001, GDPR and ITIL
• Proven experience managing suppliers, outsourced services and operational budgets
• Strong stakeholder engagement skills with the ability to communicate technical concepts clearly at all levels
• A proactive, solutions-focused mindset with the ability to balance strategic planning and operational delivery
• Experience operating within complex, multi-site organisations
• ITIL Foundation (or equivalent) certification
• Proven delivery of complex technical change (2000+ employees) in UK wide digital transformation projects covering office relocations, WAN, LAN, Smart Mobile Devices, AD, Networks, Data, BI (analytics) software development

 Why Join EMR?

At EMR, we’re investing in technology to transform the way we operate and support our people and customers. You’ll join a collaborative leadership team where your expertise will directly influence the future direction of our infrastructure and operational capabilities.

If you’re passionate about infrastructure leadership, operational resilience and delivering technology that makes a real difference, we’d love to hear from you.

Apply today and help power the future of rail technology at EMR.

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual per year
• …and many more!

Closing Date: 24 May 2026

Department: Managerial/Administration

Salary: Circa £68,000
Including Free travel on EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an exciting part time opportunity to join #TeamEMR as a Part Time - Amended Planning and Access Assistant.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

About the role:

This role is responsible for the accuracy and distribution of the amended timetable plan and for supporting engineering access requests process to ensure impacts to EMRs customers and its operation are minimised and accurately reflected in amended plans.

Key responsibilities include:

• Managing the access request process - post the CPPP process – through assessing impact upon the EMR train plan, negotiating with Network Rail and recording outcomes in access request records.
• Assuring the accuracy of the amended timetable and plan by cross-checking the information received from Network Rail with the amended timetable and diagrams at T-10 and T-1 weeks, and escalating inaccuracies to the responsible Amended Timetable & Resource Planner
• Assuring the accuracy of rail replacement bus and pass-ride taxi bookings against the amended plan, and escalating inaccuracies to the Road Transport Delivery Manager.
• Assuring the accuracy of timetable databases, and escalating inaccuracies to the responsible Amended Timetable & Resource Planner or the Permanent Timetable Delivery Manager
• Creating station and depot documentation – including platform and rolling stock simplifiers
• Creating and maintaining the Weekly Engineering Circular, ensuring information published to downstream to industry journey planners (such as National Rail Enquiries) is accurate and reflective of the amended plan.
• Maintaining the distribution of amended planning week information, timetables, and diagrams to internal recipients and / or through updating a dedicated self-service SharePoint site.

About you:

• Good team player with a flexible, supportive approach.
• Analytical approach to problem solving - ability to process and resolve complex issues using a range of approaches & techniques.
• Computer literacy in common applications such as Word and Excel.
• General knowledge of East Midlands railway geography, the train services and rolling stock operated by EMR.
• Good verbal and written communication skills.
• Ability to work under a high degree of pressure.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 29 May 2026

Department: Managerial/Administration

Salary: 27,013 pro rata
Part Time - 2 days per week

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful and our Commercial team make a crucial contribution to this. 

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in some areas. We’re therefore taking positive steps to promote a positive and inclusive culture and we welcome applications from everyone to help us better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Commercial Analyst.

This role reports to the Senior Commercial Insights Manager and is based in our head office in Derby. This is a fantastic opportunity for someone who has strong analytical skills and a drive to make a measurable difference in achieving financial targets and driving commercial development. Utilising a range of skills and systems, you will play a key role in helping the business to develop a greater understanding of our customers and identifying opportunities for revenue growth.

Key Roles and Responsibilities

• Help to shape and deliver the commercial analysis and insights strategy to guide our commercial approach as a business and drive revenue growth
• Provide regular and ad-hoc revenue reporting and analysis, generating insights into our customers and markets and presenting findings to a wide range of stakeholders including senior level executives
• Design, develop and maintain scalable self-service reporting and dashboard solutions, enabling stakeholders across the business to independently access, explore and act on commercial data
• Identify opportunities to improve analytical processes, reporting, and ways of working, to drive efficiencies, enhance data quality and help embed best practice across the Commercial Insights team
• Support research projects, providing input to market research proposals and capturing the learnings of research to improve internal analysis
• Conduct financial modelling to evaluate the expected revenue benefits of business cases and analyse the observed impacts once projects are delivered to assess whether benefits are being realised
• Be an expert on revenue performance for the rest of the business, helping other departments to understand what drives revenue performance and making sure commercial impacts are considered in all business initiatives

Key Skills & Experience

• Educated to at least degree level or equivalent experience
• Strong commercial acumen, with the ability to accurately assess the factors influencing performance and make recommendations to optimise commercial results
• Highly skilled in numerical analysis, with the ability to deliver detailed analysis, financial modelling, forecasting, and reporting, using tools such as Microsoft Excel, Power BI, Tableau or other similar data visualisation platforms
• Proficiency working with large, complex datasets, including data extraction, transformation and modelling, to support scalable analytics. Experience using SQL and SQL Server Management Studio beneficial but not essential
• Strong experience developing interactive dashboards and self-service reporting solutions, with a focus on usability, accessibility and stakeholder adoption
• Excellent ability to interpret business requirements and translate complex issues into clear, concise and audience-appropriate insights and recommendations
• Self-motivation, positivity and determination to deliver high quality outcomes in your work, both individually and as part of a team
• Ability to grasp and solve complex issues and systems quickly and independently

As well as a competitive salary, we’ll also offer you:

• 32 days annual leave (including bank holidays), rising to 34 days after 2 years of service
• Hybrid working 
• Free travel on East Midlands Railway and other train companies operated by Transport UK
• 75% discount on other national rail train companies, including for partners and dependants
• Discounted friends and family tickets on the EMR network
• Various personal development and progression opportunities
• Excellent pension scheme

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Interviews would provisionally be held in the w/c 8th June 2026.

Closing Date: 24 May 2026

Department: Managerial/Administration

Salary: circa £47,197, dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing.  With over 2,600 employees, our people are the reason we are so successful, and our Project Management Office make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity for you to join #TeamEMR as a Project Management Office (PMO) Compliance Manager. 

In this role as a PMO Compliance Manager, you will be responsible for ensuring that EMR projects comply with the mandated project lifecycle and Group Operating Standards from project concept through to closure. Reporting to the PMO Manager, you will oversee project compliance strategy, stage gate reviews, risk reporting and mitigation, change control, internal audits, project closure, and benefits management. You will also provide guidance, training, and mentoring to the wider project community to improve overall compliance across the programme. 

Key Roles and Responsibilities 

• Development and rollout of a Project Compliance Strategy, to define how governance and compliance will be measured across all projects. Deliver training and embedment of the strategy across affected business areas. 
• Management of the Stage Gate Review Process, ensuring that all new projects can demonstrate adherence to the stage gate process and have a robust audit trail to demonstrate compliance. 
• Development of an internal audit process for live projects, which must be robust and standardised. Ensuring that this is undertaken on a regular basis and findings are shared with project sponsors, thereby driving the quality and compliance of project delivery across the portfolio.
• Create and own a plan to tackle areas of improvement identified through the PMO Internal Audit Process. This should result in a demonstrable increase in compliance for the areas identified annually.
• Responsibility for the Project Change Control Process: supporting Project Managers to identify when a Change Request needs to be produced; ensuring a standardised and auditable process takes place with engagement from key stakeholders; and that outcomes of change requests are acted upon in a timely manner on receipt.
• Development and delivery of a Benefits Management and Realisation Strategy for EMR, ensuring alignment with Exec Team requirements and using strong senior stakeholder relationships to achieve business buy-in. Roll out of strategy in a phased approach, including delivery of training, tools and guides to support delivery. 
• Ownership of the Project Closure Process (both initial transition to BAU Phases and Final Post Implementation Reviews), ensuring projects are formally closed down, with engagement from key stakeholders, including the validation of benefits and lessons learned. Collaborate with the Finance Team to ensure this process is fit for purpose.  
• Ownership of a lesson learned database, proactively promoting, and building on best practice for use by the project community.
• Accountable for the development of an overall Portfolio ‘key’ risk register and mitigation plans, reporting on a regular basis the risk profile, including risks that have become issues in addition to changes in risk ratings and themes across the whole EMR project portfolio to allow for escalation to sponsors and Exec.
• Identify and escalate portfolio risks at project sponsor level, supporting mitigation plans to improve the quality of project delivery; ultimately driving down the Portfolio risk profile.
• Ownership and responsibility for the annual and ad hoc maintenance of all PMO governance documentation and PM Document Matrix so that it is up to date and compliant.
• Continually review and improve the project compliance processes, ensuring a ‘fit for purpose’ set of processes is available to support the EMR project community and achievement of business requirements.   

Key Skills & Experience

• Demonstrated experience in a PMO environment, or equivalent, with a focus on project compliance. 
• Knowledge of project compliance, risk, change and closure management. 
• Experience in the development and delivery of tools and training to support Project Teams. 
• Educated to a degree level, or equivalent experience, with an APM PMQ Qualification. Willingness to work towards further APM Qualifications. 
• Experience of thinking and acting strategically to drive continuous improvement.
• Excellent communicator, both in writing and verbally; adept at recognising and appropriately addressing different types of audience 
• Strong analytical capability with a high standard of business/commercial acumen. Experience of managing and presenting accurate reports and documentation including strategic direction, themes and complexities as well as appropriate escalation management.
• Proven ability to build and influence tactical relationships and cross functional senior stakeholders up to Executive level.
• Strong problem-solving skills and the ability to make decisions based on the information provided, with the ability to quickly analyse and summarise complex data.
• Must adopt a pro-active approach and can-do attitude.
• Excellent knowledge and understanding of MS Excel, Word and PowerPoint

As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension scheme
• Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK 
• Friends and Family discounted Tickets on the EMR Network
• 32 Days paid leave, increasing to 34 after 2 years’ service
• 75% discount on National Travel (inc partner and dependants)
• Various training opportunities
• …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and in the office 2-3 days per week. Should you wish to work full time in the office this is also an option. 

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Interviews will provisionally be conducted in the w/c 15th June 2026.

Closing Date: 25 May 2026

Department: Managerial/Administration

Salary: circa £50,737 dependent on experience
Free travel on EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as an Occupational Health Office and Systems Manager. This is an operational office-based role at our Occupational Health & Wellbeing Centre in Derby.

In this role, you will contribute to the delivery of a high-quality Occupational Health service by leading an efficient and effective administrative function. Alongside managing systems and data, you will support employee wellbeing initiatives and enable the clinical team to deliver the best possible service. 

This role includes line management responsibility for the administration team, ensuring high standards of customer service and consistent operational performance. 

What else you’ll be involved in:

Operational leadership & service delivery

• Lead the Occupational Health administration function, ensuring a high-quality, efficient service
• Ensure systems and processes meet service level agreements and support clinicians and customers
• Support the achievement and maintenance of SEQOHS accreditation

Systems & continuous improvement

• Manage and develop Occupational Health systems to drive efficiency and service improvement
• Work with stakeholders to enhance systems in line with the EMR digital strategy
• Partner with IT to ensure system performance, upgrades and business continuity
• Deliver in house training on Occupational Health systems and processes
• Delivery of briefings to wider internal stakeholders on changes to Occupational Health procedures

Data, reporting & governance

• Maintain the integrity and compliance of the Occupational Health medical database
• Produce reports and analysis to support governance and regulatory requirements
• Deliver data quality audits, including regular reporting cycles

People leadership & customer experience

• Lead and develop the administration team to deliver a high standard of service
• Manage performance to ensure a consistent, customer-focused approach

Health, safety & wellbeing

• Support the delivery of the health and wellbeing strategy
• Maintain patient confidentiality and adhere to infection prevention and control standards

What we’re looking for

• Experience managing administrative or operational functions, ideally within Occupational Health or a healthcare environment
• Strong systems and data management capability, including reporting and analysis
• Experience of leading and developing teams
• Ability to work collaboratively with stakeholders across clinical, HR and IT functions
• Knowledge of data governance, confidentiality and compliance standards
• A continuous improvement mindset with a focus on service quality and efficiency

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Interviews will provisionally be taking place over the second half of the week commencing 1st June 2026 and week commencing 8th June 2026. 

Closing Date: 24 May 2026

Department: Managerial/Administration

Salary: circa £32,000 dependent on experience