At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We are currently recruiting for our Operations Delivery Manager Talent Pool

About the Role

As an Operations Delivery Manager, you will be EMR's Gold Commander, leading Control operations in real time, ensuring a safe, reliable train service aligned with EMR’s strategic goals. As the on-shift leader, you’ll guide a multi-functional Control team, manage incidents, drive performance, and oversee people management within Control.  

Key Responsibilities

• Lead and direct EMR’s real time operations as the shift lead.
• Monitor service performance, especially Quantified Target Methodology (QTM) metrics, and directing interventions as required.
• Anticipate and manage safety, customer experience, operational and commercial risks.
• Communicate service updates to Front-Line Management, On-Call and Leadership teams.
• Lead EMR’s response to incidents, using contingency plans and dynamic decision-making to maintain service and safety.
• Escalate to and notify On-Call staff, the EMR Executive Team and appropriate Commanders where necessary.
• Chair incident briefings, ensure strategic and tactical plans are clear, and lead formal incident management when required.
• Collaborate with Network Rail and industry partners during disruption and joint emergency responses using JESIP principles.
• Ensure the Control team adheres to EMR’s Safety Management System (SMS) and procedures
• Foster a high-performing, inclusive team culture with strong people and performance management.
• Lead post-incident reviews, delivering clear, evidence-based recommendations.
• Act as a Senior Leader across the business, contributing to strategic objectives and maintaining competency.

About You

• Proven people leadership and performance management experience.
• Strong knowledge of railway safety procedures and EMR's operations.
• Ability to assess risk, make strategic decisions, and lead under pressure.
• Skilled in running effective disruption meetings and holding teams to account.
• Continuous improvement mindset with excellent communication and influencing skills.
• Proven track record in meeting KPIs and business objectives.
• Strong commercial awareness, financial understanding, and stakeholder management skills.
• Comfortable with 24/7 shift working and experienced in similar operational leadership roles.
• Degree or equivalent operational experience, with strong IT proficiency.

What We Offer

• Competitive salary
• Defined benefit pension scheme
• Flexible working hours
• Free First Class duty travel and standard leisure travel on EMR and partner networks
• 75% national leisure travel discount (for you and dependants)
• Friends and Family EMR discounts
• Access to training and development
• Employee benefits portal and Cycle to Work scheme

How to Apply
 Please complete our online application and upload a CV (with personal details removed) as we operate a blind screening process.

Closing Date: 20 Jul 2026

Department: Managerial/Administration

Salary: circa £59,445

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Operations team make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We’re recruiting for a Resource Business Partner on a fixed term basis ; this is a position that sits within the Operations team.

Key Responsibilities:

• Work with functional managers and Trade Union representatives to deliver an efficient structure of diagrams and links structures for all rosters.
• Manage team performance, leading a culture of devolved accountability through the use of key performance indicators.
• Line Management responsibilities for team of Resource Clerks, ensuring roles and responsibilities are delivered consistently through quality and assurance checks. Providing training and competency development support is delivered to ensure accurate and efficient resource deployment, muti-skilling within the team to support succession planning and cross cover.  
• Delivery of quality and assurance checks to identify continual improvement opportunities to driver efficiency, accuracy and reduction in rostering and payroll errors.
• Provide specialist resource advice and guidance to key stakeholders to ensure the resource delivery plan meets both present and future business needs.
• Ensure the rostering systems remain updated to accurately process rostering and payroll data
• Provide accurate and timely absence and unavailability data and information to support the improvement of utilisation.
• Lead the change process for timetable changes to ensure timebound milestones are met for changes to diagrams, links and rosters; and are in line with relevant Trade Union agreements.
• Build and maintain effective working between the resource team and control to maximise efficiency for normal day to day operations and periods of perturbation.
• Develop and manage robust processes to deliver efficient and accurate rostering practises
• Provide SME support to the resource strategy and deployment manager  in the review of workforce establishment calculations, workforce plan and overall resource strategy.
• Deliver optimum train performance through the delivery of accurate and timely rostering, particularly in times of perturbation.

 What we need from you:

• Experience and understanding of complex rostering practises, ideally within the transport industry
• Demonstrable management experience, ideally across a multi-site setting
• Analytical capability to collate, read and interpret KPI data and identify the key themes, including an overview of risks and opportunities
• Demonstrable ability to interpret and apply relevant conditions of service and local codifications
• Practical experience or a good understanding  of operating within a trade union environment
• Computer literate with an understanding of industry recognised rostering systems
• Ability to engage and influence stake holders at all levels
• Experience of delivering performance improvement
• An understanding of fatigue management
• Strong leadership skills

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under TUK & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)

…and many more!

Frontline Support Requirement If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 20 Jul 2026

Department: Managerial/Administration

Salary: circa £47,197
Fixed Term 6 Months

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. We have an exciting opportunity to join #TeamEMR in our Procurement Department as a Category Assistant.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Main Duties of the Role:

• Manage and conduct low risk tender or quotation activity for goods, services, and one-off purchases
• Support Category Managers with activities arising from the tendering cycle, from the creation of invitations to tender packages, evaluation criteria and evaluation of responses, development of contracts and post contract activity in line with the EMR Procurement Policy and Procurement Act 2023 Regulations.
• Provide support for Category Managers in the administration of tender exercises to ensure compliance and a clear audit trial
• Establish and maintain relationships and work closely with key internal stakeholders such as budget holders, service and product users to provide a responsive and professional procurement service and to promote good procurement practices;
• Creation of PO’s through the Financial system to provide compliance to policies and procedures
• Create and maintain auditable and transparent records and reports to meet internal and external management information and compliance requirements.
• Process new supplier requests received from colleagues within EMR ensuring the Procurement Policy is adhered to and existing contracts are utilized.
• Management and Governance of the contracts database to ensure that contracts remain valid, and any contractual breaches are identified and resolved.

Skills and Knowledge Required

• A level qualified or equivalent experience
• Studying or willing to study towards Professional Diploma Chartered Institute of Procurement and Supply (CIPS)
• Experience of working within a Procurement Environment
• Working to multiple deadlines often under time constraints without compromising quality
• Team player with the ability to work with a wide range of stakeholders internally and externally to the business. Adaptable to business change.
• Experience on delivering high quality customer service
• Experience of working with a governance framework as well as good level of knowledge in ICT systems, including e-procurement systems and Microsoft suite
• Confidence with willingness to challenge and be challenged
• Ability to complete a procurement process from start to finish with some support
• Effective communication skills, both written and verbal, e.g. ability to communicate at all levels in the organisation
• Has a flexible attitude and willing to embrace new challenges  

 As well as a competitive salary, we’ll also offer you:

• A great pension scheme
• Free First Class duty travel on the EMR network
• Free Standard Class leisure travel on the EMR network
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Flexible working hours
• 32 days holiday per year

…and many more!

Frontline Support Requirement If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

EMR has a hybrid working policy which is applicable for this role. Should you wish to work full time in the office this is also an option.

To apply please complete the online application form and upload your CV, as we operate blind screening please remove personal details from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.

For any queries about this role please contact ian.eyre@eastmidlandsrailway.co.uk

Closing Date: 17 Jul 2026

Department: Managerial/Administration

Salary: circa £31,335

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

As Nottingham Operations Delivery Manager, you'll be responsible for the safe, efficient and punctual movement of trains through Nottingham Station. Reporting to the Head of Control, you will lead the Nottingham Operations team while working collaboratively with colleagues across EMR, Network Rail and other industry partners to ensure operational excellence.

No two days are the same. You will bring balance strategic planning with operational delivery, using data, collaboration and strong leadership to continually improve performance while ensuring our customers remain at the heart of every decision.

Main Duties of the role:

• Lead, coach and develop the Nottingham Operations team, maintaining an inclusive, high-performing culture.
• Take ownership of operational safety and train performance at Nottingham Station.
• Build strong relationships with Network Rail, Train Operating Companies, Freight Operating Companies and internal operational teams.
• Work collaboratively to plan for timetable changes, engineering work and major events.
• Develop and deliver continuous improvement initiatives that enhance operational performance.
• Lead the local Competency Management System, ensuring colleagues have the skills and support to perform at their best.
• Analyse operational performance data to identify trends and drive improvements.
• Develop robust contingency and service recovery plans to minimise disruption for customers.
• Work alongside project and infrastructure teams to minimise the impact of engineering and development works.

About you:

• Significant leadership and people management experience.
• Experience operating within a safety-critical or highly regulated environment.
• Strong knowledge of EMR's and Nottingham area railway operations and operational planning.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience using operational data to drive performance improvements.
• Strong communication and decision-making skills.
• The ability to remain calm and make effective decisions under pressure.
• A proactive approach to continuous improvement and operational excellence.

What We Offer

• Competitive salary
• Defined benefit pension scheme
• Flexible working hours
• Free First Class duty travel and standard leisure travel on EMR and partner networks
• 75% national leisure travel discount (for you and dependants)
• Friends and Family EMR discounts
• Access to training and development
• Employee benefits portal and Cycle to Work scheme

Frontline Support Requirement If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 17 Jul 2026

Department: Managerial/Administration

Salary: Competitive Salary + Excellent Railway Pension and Free Train Travel