Join the Team at Skegness as a Customer Service Officer, Skegness (Summer 2026)

At EMR, we’re proud to be One Team. Every day, we work together to keep people safe, put customers first, and build a sustainable railway for the East Midlands. With over 2,600 colleagues across our network, it’s our people who make the difference — and our Customer Service team are at the heart of that experience.

Recognised ten times as a Top Employer and Gold accredited under the Inclusive Employers Standard, we’re committed to creating a workplace where everyone feels valued, supported and empowered to bring their authentic self to work.

The Opportunity

We’re looking for enthusiastic, friendly individuals to join our Customer Service team at Skegness station for Summer 2026.

This is a fantastic opportunity to be the welcoming face of EMR during one of our busiest and most exciting seasons.

What you’ll be doing:

• Maintaining a visible, proactive presence across the station
• Supporting, guiding and assisting customers throughout their journey
• Providing clear information and reassurance
• Delivering exceptional service at every interaction

For us, customer service means more than simply being helpful — it’s about creating memorable experiences that leave a lasting impression.

About You

We’re looking for people who:

• Have a positive, “can-do” attitude
• Thrive in customer-facing or retail environments
• Communicate confidently and compassionately
• Take pride in delivering outstanding service
• Enjoy working as part of a supportive team

If you love helping people and making a difference to someone’s day, this could be the perfect summer role for you.

The Details

• Location: Skegness Station
• Hours: 37 hours per week
• Contract: Fixed-term (June 2025 – October 2025)
• Vacancies: 3 positions available

How to Apply

To apply, please complete our online application form and upload your CV.

As we operate a blind screening process, please remove all personal information — including your name — from your CV before submitting.

Our Commitment to Inclusion

At EMR, we’re committed to building a workforce that reflects the communities we serve. We recognise that women and people from ethnic minority backgrounds are currently underrepresented in parts of our organisation, and we are taking positive steps to create a more inclusive culture.

Closing Date: 23 Apr 2026

Department: Customer Experience

Salary: £24,320.10 per annum

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Senior Account Manager. 

In this role, you build strategic relationships with key internal stakeholders, acting as the primary point of contact for Brand and Design services. You’ll oversee projects from brief to delivery, ensuring high-quality outputs are delivered on time and aligned with both creative and commercial objectives.

You will also lead the Accounts team, prioritising workloads, optimising workflows and proactively addressing risks to ensure smooth delivery across multiple projects. You’ll also leverage data and performance insights to monitor progress and report on team performance. Driving operational efficiency, improving processes, and supporting the development of the wider team through mentorship and collaboration are key responsibilities of the role.

What else you’ll be involved in:

Client & Stakeholder Management

• Lead planning meetings to define project requirements, identify opportunities, and mitigate risks.
• Provide clear, regular updates on progress, timelines, and budgets.
• Build strong relationships with internal teams, project managers, and station staff.

Project & Workflow Management

• Manage end-to-end delivery, coordinating the critical path between Design and external suppliers.
• Oversee multiple projects, adapting to changes and ensuring deadlines are met.

Operations & Delivery

• Support administrative processes including compliance, print, purchase orders, and events scheduling.
• Deliver contingency materials and bespoke signage for station and project needs.
• Ensure all customer-facing outputs meet franchise and compliance standards.

Commercial & Continuous Improvement

• Identify efficiencies and cost-saving opportunities across projects.
• Embed improved processes, tools, and ways of working to enhance delivery.

What we need from you:

• 5+ years’ experience in account management, with experience leading or coordinating teams.
• A degree or relevant professional qualification is preferred; however, substantial relevant experience will be considered in lieu of formal qualifications.
• Strong track record in stakeholder management and hands-on delivery.
• Excellent communication skills, with the ability to influence and engage at all levels.
• Proactive, process-driven mindset with strong critical thinking and problem-solving abilities.
• Highly organised, with proven project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Commercially aware, with experience managing budgets, reporting performance, and identifying cost efficiencies.
• Experience using workflow or project management tools (e.g. ClickUp) to drive team efficiency.
• Strong governance skills, including critical path management and supplier coordination.
• Experience supporting business change and embedding new ways of working.
• A degree or relevant professional qualification is preferred; however, substantial relevant experience will be considered in lieu of formal qualifications.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Interviews will provisionally take place in the week commencing 11th May.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 03 May 2026

Department: Managerial/Administration

Salary: circa £40,174 dependent on experience

10 times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Safety, integrity and customer experience are at the heart of everything we do. We are now seeking a highly organised and detail-oriented Facilities & Assets Team Organiser to support the operational management of the Assets and Facilities team.

This is an exciting opportunity to ensure smooth financial and administrative operations within the team, maintaining accurate records, processing purchase orders and invoices, and supporting both project-based and routine activities across the EMR network.

About the Role

You will play a crucial part in ensuring the accurate management of the Asset Management budget, maintaining master records, processing invoices, and supporting the administrative and operational functions of the Assets and Facilities team. You will liaise with internal and external stakeholders, ensure timely completion of payroll and attendance records, and support the team in delivering continuous improvement initiatives.

Key Accountabilities

• Raise Purchase Orders as required and maintain master records of all spending within the Assets Management budget 
• Enter GRNs/part-GRNs for invoices received and update the PO spreadsheet 
• Resolve invoice matching queries with Head Finance Office via eBis, liaising with third-party contractors as needed 
• Raise invoice requests for contributions to schemes from Network Rail, SQR, or other bodies, updating records accordingly 
• Complete weekly electronic timesheets for Artisans, Station Service Technicians, and submit to EMR Payroll 
• Complete weekly Staff Status Returns for the Assets Management team and submit to EMR Payroll 
• Maintain attendance records, including annual leave, sickness, and training course participation 
• Schedule and attend internal and external meetings, ensure stakeholders are invited, take notes, update action trackers, and circulate minutes 
• Organise and book overnight stays, coordinating with hotels and team members 
• Assist with project-based information, uploading data to the Concerto CAFM system 
• Attend periodic meetings with Artisans, Station Service Technicians, and SQR Technicians, taking notes and updating spreadsheets 
• Support confidential team meetings with note-taking and record-keeping 
• Assist with updating the Asset Inventory or Fault Data system 
• Maintain Assets & Facilities training records 
• Manage the EMR Customer Experience road vehicle fleet and ANPR database 

About You

• Highly organised with excellent attention to detail 
• Strong IT skills, including Microsoft Office; experience with CAFM systems (e.g., Concerto) desirable
• Comfortable liaising with multiple internal and external stakeholders 
• Ability to prioritise, multitask, and work under pressure 
• Experience in financial administration, invoice processing, or project coordination is advantageous 
• Confident in managing records, reporting, and maintaining accurate data 

What We Offer

• Hybrid working model (2–3 days in the office following initial training) 
• A supportive, collaborative, and inclusive team environment 
• Opportunities to contribute to continuous improvement and operational excellence across EMR

What else?

• Excellent Railway Pension scheme 
• Free Standard Class travel on East Midlands Railway and our partnering Train Operating Companies 
• Friends and Family discounted tickets on the EMR network 
• 75% discount on national rail travel (including partner and dependants) 
• Various training and development opportunities 
• …and many more!

Closing Date: 22 Apr 2026

Department: Customer Experience

Salary: Circa £25,000 depending on experience

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Are you a dynamic leader with a passion for excellence in operations and customer service?

We're always looking for our next Station Managers and we're currently looking to talent pool for a position at Lincoln

These positions generally work Monday to Friday, however weekend working would be required (On call duties are also required in this role)

The Lincoln station team deliver exceptional customer experiences while ensuring operational efficiency and compliance in a 24/7 environment.

Why Join Us?

At EMR, we believe in putting the customer at the heart of everything we do. As Station Manager, you will play a vital role in fostering a culture of high performance, accountability, and continuous improvement. You will lead a dedicated team, ensuring the seamless operation of Lincoln station while enhancing customer satisfaction and business performance.

Your Key Responsibilities:

• Safety First: Ensure full compliance with safety, security, and environmental standards. Implement and promote a safety-first culture, regularly reviewing risk assessments, conducting audits, and addressing safety concerns proactively.
• Operational Excellence: Oversee all station operations, including train dispatch, platform management, and service reliability. Develop and implement contingency plans for disruptions, ensuring minimal impact on passengers.
• Revenue Growth: Drive ticket sales and revenue performance by managing automated ticketing systems, ensuring compliance with ticketing regulations, and identifying opportunities for commercial growth.
• People Leadership: Inspire, coach, and develop your team, ensuring they have the right skills and knowledge to deliver exceptional service. Lead workforce planning, performance management, and team engagement initiatives.
• Customer Experience: Act as the station ambassador, working with internal teams and external stakeholders to enhance the overall passenger journey. Identify and implement service improvements based on customer feedback and performance metrics.
• Stakeholder Collaboration: Build and maintain strong relationships with Network Rail, train operators, local authorities, and other key stakeholders to drive operational efficiency and service improvements.
• Financial Management: Manage budgets effectively, ensuring cost control and financial sustainability. Monitor expenditures, optimize resource allocation, and contribute to overall business efficiency.
• Regulatory Compliance: Ensure adherence to all industry regulations, health and safety guidelines, and contractual obligations, addressing any non-compliance issues in a timely and effective manner.

What We’re Looking For:

• Experience in leading teams within a customer-focused, operational environment.
• Strong leadership and people management skills, with the ability to motivate and develop teams, and deliver transformational cultural change.
• Proven experience in delivering customer service improvements and cultural change initiatives.
• A track record of managing operational performance and safety compliance.
• Strong commercial awareness and financial acumen.
• Significant experience working in a unionised environment, with complex terms and conditions, and in undertaking collective bargaining
• Proven track record in managing development and delivery of £multi-million operation with P/L accountability.

What We Offer:

• Competitive salary & benefits package
• Free & discounted rail travel – for you, your friends, and family!
• Up to 32 days annual leave
• Defined benefit pension scheme
• Career development opportunities – we invest in our people!
• If you have the passion, skills, and experience to lead Lincoln station to new heights, we want to hear from you!

Apply today and be a part of shaping the future of rail travel!

If you’re successful, you’ll be placed in our talent pool for up to 12 months until the vacancy becomes available, and we’ll be in touch with an offer.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

As we operate a blind screening process please remove all personal information including your name from your CV.

Closing Date: 19 Apr 2026

Department: Managerial/Administration

Salary: £41,000 per annum
Free travel on EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At East Midlands Railway (EMR), we are proud to serve over 30 million passengers every year — and none of it would be possible without the dedication and expertise of our people. We are now seeking a Operational Standards and Compliance Manager to join our Safety team, based in Derby.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

The Role

We’re looking for an Operational Standards and Compliance Manager (Professional Head of Operational Standards) to play a lead role in maintaining and enhancing the safety and compliance of EMR’s operations. You will ensure our Safety Management System (SMS) meets all industry standards and legislation, provide expert operational safety leadership, and oversee audit, assurance and risk activities.

Key Responsibilities

• Act as Professional Head of Operational Safety, providing expert guidance across the safety validation process.

• Lead the Operational Risk Assurance and audit programme, identifying non-compliance and driving corrective actions.

• Oversee assurance of operational Competence Management System arrangements and Train Driver licensing compliance.

• Manage and maintain SMS operational procedures, ensuring updates reflect current practices, legislation and industry standards.

• Own the EMR Compliance Register and ensure all changes are communicated and implemented effectively.

• Represent EMR at Network Rail and industry forums, identifying risks, opportunities and emerging standards.

About You

• Significant experience in operational standards and safety leadership within a safety-critical environment, preferably the UK rail industry.

• Strong background in operational change and risk management.

• Excellent safety management, communication and influencing skills.

• Thorough knowledge of relevant legislation and industry standards.

• Understanding of EMR routes and traction types is advantageous.

What We Offer

• Excellent defined benefit pension scheme

• 32 days’ holiday (rising to 34 after 2 years)

• Flexible working hours

• Free First Class duty travel on EMR

• Free and discounted leisure travel for you, family and dependants

• Generous national rail travel discounts

• Training and development opportunities

• Access to employee benefits and discount schemes

How to Apply

Complete the online application and upload your CV. Please remove personal details (including your name) as we operate a blind screening process.

Closing Date: 17 Apr 2026

Department: Managerial/Administration