We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Fleet Production team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Site Services Team Leader at Etches Park, Derby.

About the role

The Site Services Team Leader will lead the team responsible for plant, equipment and buildings management, repair and refurbishment programmes as dictated by the Site Services Manager.

Key Responsibilities

The Site Services Team Leader will:

• Control all aspects of the Plant & Machinery team, ensuring all statutory, mandatory and safety legislation is met.
• Assist with the supervision of contractors on site, ensuring safe systems of work prevail whilst work is being undertaken.
• Maintain up to date inventory of plant and equipment using the IT system.  
• Provide auditable records/history of all planned and reactive maintenance.
• Ensure all staff are competent to undertake tasks allocated and are fully conversant with maintenance and installation requirements, meeting statutory, mandatory and safety legislation.
• Carry out first line management actions with respect to poor performance, attendance monitoring, discipline, accident reporting etc.
• Ensure adequate supervision of staff, good discipline, attendance, time keeping and rostering.  Care and utilisation of transport, tools, plant and equipment.
• Maintain and provide a controlled stock of “Key” spares to ensure speedy response to plant defects to minimise cost and disruption to the business.
• Act as COSS as required. Arrange isolation and permit to work requirements.  Have on-call responsibility and drive a road motor vehicle.

About you

We are seeking an experienced Team Leader with a strong background in an engineering/Maintenance discipline. The successful candidate will demonstrate a solid understanding of electrical safety systems, including Permit to Work processes, and have underpinning knowledge of high voltage systems (desirable but not essential). You will also need to have a valid Driving Licence. 

You will adopt a proactive and flexible approach to your work, with a clear commitment to supporting and contributing to the ongoing success of the Site Services team.

The role requires working a shift pattern (days and afternoons), along with participation in an on-call rota.

This is a safety-critical role and as part of the recruitment process, you will need to pass online testing and a company medical, which includes drug and alcohol screening and colour vision testing.  

As well as a competitive salary, we’ll also offer you:

• A great pension scheme
• Free first class duty travel on the EMR network
• Free standard class leisure travel on the EMR network and Train Operating Companies under Transport UK
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Flexible working hours 
• 32 days holiday per year increasing to 34 after 2 years
• …and many more!

To apply please complete the online application form and upload your CV. As we operate blind screening please remove all personal details, including your name, from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process

Closing Date: 03 May 2026

Department: Engineering

Salary: £41,385.06 rising to £51,731.33 after 6 months probation

At East Midlands Railway (EMR), we’re proud to be One Team—working together to keep people safe, deliver great journeys, and do the right thing for our customers and communities.

With over 2,600 colleagues, it’s our people who make the difference—and our IT team plays a vital role in keeping our railway running smoothly, safely, and sustainably.

We’re now looking for a Business Continuity & Disaster Recovery Manager to join our IT function in this exciting opportunity to shape and embed resilience across the organisation, ensuring EMR is prepared for whatever comes next.

About the role

You’ll lead the development and delivery of EMR’s Business Continuity and Disaster Recovery strategies, helping to safeguard critical services and minimise disruption.

Working across the business, you’ll identify risks, assess impacts, and design practical, effective plans aligned to ISO 22301 and ISO 27031 standards.

This is a highly collaborative role where you’ll influence stakeholders at all levels and play a key part in strengthening organisational resilience.

What you’ll be doing

• Develop and continuously improve EMR’s Business Continuity Strategy in line with business needs and risk priorities 
• Lead the creation and maintenance of Business Continuity Plans across all departments 
• Develop and manage the Disaster Recovery Strategy, aligned to Business Impact Assessments 
• Partner with the Infosec & Governance Senior Manager to support risk register reviews 
• Design and deliver testing exercises (from tabletop to full-scale simulations), identifying opportunities for improvement 
• Provide expert guidance and support to stakeholders across the organisation 

What we’re looking for

• Degree-level education or equivalent experience 
• Strong analytical skills with the ability to work both independently and collaboratively 
• Proven experience in Business Continuity and Disaster Recovery planning and delivery 
• Confidence designing, evaluating and managing formal processes and procedures 
• Excellent communication skills, with the ability to influence and engage a wide range of stakeholders 
• A track record of building effective working relationships across teams 

 It would be a bonus if you have:

• Familiarity with cyber security principles 

What you’ll get in return

We offer a competitive salary and a range of great benefits, including:

• Defined benefit pension scheme 
• Free standard leisure travel on the EMR network and selected partner operators 
• Discounted travel for friends and family 
• 75% discount on national rail leisure travel (including partner and dependants) 
• And much more 

Our commitment to inclusion

We’re proud to be recognised as a Top Employer (eight times) and Gold accredited by Inclusive Employers. Creating a diverse and inclusive workplace is a priority for us.

We particularly welcome applications from women and people from ethnic minority backgrounds, as these groups are currently under-represented in our workforce. We want our teams to better reflect the communities we serve.

How to apply

Apply online by submitting your CV.

Please note: we use a blind screening process, so ensure all personal details (including your name) are removed from your CV before submitting.

Closing Date: 26 Apr 2026

Department: Managerial/Administration

Salary: circa £53,000
Free travel EMR services and 75% discount on all other train operators

Join the Team at Skegness as a Customer Service Officer, Skegness (Summer 2026)

At EMR, we’re proud to be One Team. Every day, we work together to keep people safe, put customers first, and build a sustainable railway for the East Midlands. With over 2,600 colleagues across our network, it’s our people who make the difference — and our Customer Service team are at the heart of that experience.

Recognised ten times as a Top Employer and Gold accredited under the Inclusive Employers Standard, we’re committed to creating a workplace where everyone feels valued, supported and empowered to bring their authentic self to work.

The Opportunity

We’re looking for enthusiastic, friendly individuals to join our Customer Service team at Skegness station for Summer 2026.

This is a fantastic opportunity to be the welcoming face of EMR during one of our busiest and most exciting seasons.

What you’ll be doing:

• Maintaining a visible, proactive presence across the station
• Supporting, guiding and assisting customers throughout their journey
• Providing clear information and reassurance
• Delivering exceptional service at every interaction

For us, customer service means more than simply being helpful — it’s about creating memorable experiences that leave a lasting impression.

About You

We’re looking for people who:

• Have a positive, “can-do” attitude
• Thrive in customer-facing or retail environments
• Communicate confidently and compassionately
• Take pride in delivering outstanding service
• Enjoy working as part of a supportive team

If you love helping people and making a difference to someone’s day, this could be the perfect summer role for you.

The Details

• Location: Skegness Station
• Hours: 37 hours per week
• Contract: Fixed-term (June 2025 – October 2025)
• Vacancies: 3 positions available

How to Apply

To apply, please complete our online application form and upload your CV.

As we operate a blind screening process, please remove all personal information — including your name — from your CV before submitting.

Our Commitment to Inclusion

At EMR, we’re committed to building a workforce that reflects the communities we serve. We recognise that women and people from ethnic minority backgrounds are currently underrepresented in parts of our organisation, and we are taking positive steps to create a more inclusive culture.

Closing Date: 23 Apr 2026

Department: Customer Experience

Salary: £24,320.10 per annum

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this. 

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

*Exciting News*

Join Our Team as a Station Supervisor at Lincoln Station!

This is a part time vacancy working 18.5hrs per week working to a shift pattern, this includes weekends.

Are you ready to step into a pivotal role at the heart of the railway network? We're looking for an enthusiastic, customer-focused individual to take the lead in managing the daily operations at Lincoln Station — one of the region’s busiest and most important transport hubs.

This is more than just a job. It’s an opportunity to make a real difference every single day — to passengers, to colleagues, and to the safe, smooth running of the rail network.

What’s the Role?

As Station Supervisor, you’ll be the go-to person ensuring everything at Lincoln Station runs like clockwork. From overseeing the station team and retail services to managing disruption and maintaining high safety and cleanliness standards, you'll be leading from the front.

You’ll coordinate staff and contractors, liaise with Train Operating Companies (TOCs), handle incidents and emergencies, and ensure our customers receive exceptional service and up-to-date information at all times.

This role involves a mix of operational management, people leadership, and hands-on involvement — no two days will ever be the same.

What We’re Looking For:

• A calm, confident leader who can take control in high-pressure situations
• A team player with strong communication skills
• Someone who thrives on responsibility and takes pride in their work
• A problem-solver who can think on their feet
• A positive, can-do attitude and professional approach
• Flexible to work unsociable hours including weekends and holidays

You’ll need to be computer literate, numerate, and capable of understanding railway rules and regulations (full training provided). Experience in customer service or operational management is a big plus — but more importantly, we’re looking for someone who is committed to safety, service, and making a difference.

What You’ll Be Doing Day-to-Day:

• Supervising station staff and overseeing daily operations
• Ensuring the station is safe, clean, and welcoming
• Managing disruption, coordinating replacement transport and communicating clearly with customers
• Monitoring staff performance, rostering shifts, and maintaining operational records
• Acting as the Designated Person in Charge during incidents or major events
• Handling customer queries, complaints, and lost property
• Working closely with security and emergency services when needed
• Conducting safety checks, training, and audits

Why Join Us?

This is a key frontline role in a supportive, professional environment. We’ll provide you with:

• Comprehensive training and ongoing development
• A structured career path within the railway industry
• Opportunities to take on more responsibility and grow your leadership skills
• A chance to work with a close-knit team committed to service excellence

If you’re passionate about people, service, and safety — and want to be part of something meaningful — this is your chance.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 26 Apr 2026

Department: Customer Experience

Salary: £19.600.45 per annum
Free travel EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Senior Account Manager. 

In this role, you build strategic relationships with key internal stakeholders, acting as the primary point of contact for Brand and Design services. You’ll oversee projects from brief to delivery, ensuring high-quality outputs are delivered on time and aligned with both creative and commercial objectives.

You will also lead the Accounts team, prioritising workloads, optimising workflows and proactively addressing risks to ensure smooth delivery across multiple projects. You’ll also leverage data and performance insights to monitor progress and report on team performance. Driving operational efficiency, improving processes, and supporting the development of the wider team through mentorship and collaboration are key responsibilities of the role.

What else you’ll be involved in:

Client & Stakeholder Management

• Lead planning meetings to define project requirements, identify opportunities, and mitigate risks.
• Provide clear, regular updates on progress, timelines, and budgets.
• Build strong relationships with internal teams, project managers, and station staff.

Project & Workflow Management

• Manage end-to-end delivery, coordinating the critical path between Design and external suppliers.
• Oversee multiple projects, adapting to changes and ensuring deadlines are met.

Operations & Delivery

• Support administrative processes including compliance, print, purchase orders, and events scheduling.
• Deliver contingency materials and bespoke signage for station and project needs.
• Ensure all customer-facing outputs meet franchise and compliance standards.

Commercial & Continuous Improvement

• Identify efficiencies and cost-saving opportunities across projects.
• Embed improved processes, tools, and ways of working to enhance delivery.

What we need from you:

• 5+ years’ experience in account management, with experience leading or coordinating teams.
• A degree or relevant professional qualification is preferred; however, substantial relevant experience will be considered in lieu of formal qualifications.
• Strong track record in stakeholder management and hands-on delivery.
• Excellent communication skills, with the ability to influence and engage at all levels.
• Proactive, process-driven mindset with strong critical thinking and problem-solving abilities.
• Highly organised, with proven project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Commercially aware, with experience managing budgets, reporting performance, and identifying cost efficiencies.
• Experience using workflow or project management tools (e.g. ClickUp) to drive team efficiency.
• Strong governance skills, including critical path management and supplier coordination.
• Experience supporting business change and embedding new ways of working.
• A degree or relevant professional qualification is preferred; however, substantial relevant experience will be considered in lieu of formal qualifications.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Interviews will provisionally take place in the week commencing 11th May.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 03 May 2026

Department: Managerial/Administration

Salary: circa £40,174 dependent on experience

10 times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Safety, integrity and customer experience are at the heart of everything we do. We are now seeking a highly organised and detail-oriented Facilities & Assets Team Organiser to support the operational management of the Assets and Facilities team.

This is an exciting opportunity to ensure smooth financial and administrative operations within the team, maintaining accurate records, processing purchase orders and invoices, and supporting both project-based and routine activities across the EMR network.

About the Role

You will play a crucial part in ensuring the accurate management of the Asset Management budget, maintaining master records, processing invoices, and supporting the administrative and operational functions of the Assets and Facilities team. You will liaise with internal and external stakeholders, ensure timely completion of payroll and attendance records, and support the team in delivering continuous improvement initiatives.

Key Accountabilities

• Raise Purchase Orders as required and maintain master records of all spending within the Assets Management budget 
• Enter GRNs/part-GRNs for invoices received and update the PO spreadsheet 
• Resolve invoice matching queries with Head Finance Office via eBis, liaising with third-party contractors as needed 
• Raise invoice requests for contributions to schemes from Network Rail, SQR, or other bodies, updating records accordingly 
• Complete weekly electronic timesheets for Artisans, Station Service Technicians, and submit to EMR Payroll 
• Complete weekly Staff Status Returns for the Assets Management team and submit to EMR Payroll 
• Maintain attendance records, including annual leave, sickness, and training course participation 
• Schedule and attend internal and external meetings, ensure stakeholders are invited, take notes, update action trackers, and circulate minutes 
• Organise and book overnight stays, coordinating with hotels and team members 
• Assist with project-based information, uploading data to the Concerto CAFM system 
• Attend periodic meetings with Artisans, Station Service Technicians, and SQR Technicians, taking notes and updating spreadsheets 
• Support confidential team meetings with note-taking and record-keeping 
• Assist with updating the Asset Inventory or Fault Data system 
• Maintain Assets & Facilities training records 
• Manage the EMR Customer Experience road vehicle fleet and ANPR database 

About You

• Highly organised with excellent attention to detail 
• Strong IT skills, including Microsoft Office; experience with CAFM systems (e.g., Concerto) desirable
• Comfortable liaising with multiple internal and external stakeholders 
• Ability to prioritise, multitask, and work under pressure 
• Experience in financial administration, invoice processing, or project coordination is advantageous 
• Confident in managing records, reporting, and maintaining accurate data 

What We Offer

• Hybrid working model (2–3 days in the office following initial training) 
• A supportive, collaborative, and inclusive team environment 
• Opportunities to contribute to continuous improvement and operational excellence across EMR

What else?

• Excellent Railway Pension scheme 
• Free Standard Class travel on East Midlands Railway and our partnering Train Operating Companies 
• Friends and Family discounted tickets on the EMR network 
• 75% discount on national rail travel (including partner and dependants) 
• Various training and development opportunities 
• …and many more!

Closing Date: 22 Apr 2026

Department: Customer Experience

Salary: Circa £25,000 depending on experience