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    Senior Conductor Talent Pool (Norwich)

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    Location:  Norwich
    Contract Type:  Permanent
    Salary:  £23,326 After successful completion of 12 months, salary then increases to £31,102
    Closing Date:  Friday 28 February 2020
    Interview Date:  Wednesday 01 April 2020
    Reference:  2020-9826

    An exciting opportunity has arisen to join East Midlands Railway as a Senior Conductor, based out of our Norwich depot. 

    Senior Conductor’s are responsible for delivering the smooth and safe running of our local train services, ensuring the safety of our train crew and customers remains paramount at all times, whilst providing a high level of customer service. As a Senior Conductor, you will be flexible in your approach to work and strive to provide a seamless customer experience to all East Midlands Railway Customers.

    We are looking for outgoing and courteous individuals, with experience of working in customer facing or retail roles. Your communication skills should be second to none and you are able to easily to identify with customers needs and pride yourself on delivering the highest level of customer care.  We believe that people deserve more than just “good service” but an amazing experience that they will never forget. It’s about believing in what you do and creating lasting memories.

    Please note that this role is safety critical, and as such it is subject to satisfactory completion of an assessment centre and a medical assessment (including drugs and alcohol screening). 

    If your application is shortlisted, we will invite you to complete a video interview, which we will send you a link for via email to complete.  If your video interview is successful we will invite you to attend an assessment day which we will holding in Norwich on April 1st.

    The assessment day will consist of the following:

    • Psychometric Tests - associated with the safety critical train dispatch process (concentration test and a safety tests)
    • Group & individual exercises 
    • Competency based interview

    We are looking for as many fantastic Senior Conductors as possible to fill our Senior Conductor Talent pool.  If you are successful, but we don't have any immediate vacancies, we still want to employ you!  We will put candidates into a Talent Pool for a maximum of 12 months. This essentially means you passed the recruitment process and we are just waiting for the vacancy to arise to make you a job offer.  Within the 12 months you will not need to re-apply for the position, we will contact you when the vacancies are available for us to make job offers for.  

    In return, successful candidates will enjoy a wide range of benefits including a fantastic pension scheme and free travel on the East Midlands Railway network. You will also receive subsidised travel across the rail network with other train operating companies. As a member of the East Midlands Railway team you will also be able to purchase Friends and Family discounted tickets, and join the Cycle Scheme.

    INTERNAL APPLICANTS: Please note that you will need to add a pre-fix of EMR on the front of your payroll number to allow you to submit your application.  If you are unable to provide this, you will not flag as an internal candidate on the system and your release cannot be requested should you be invited to attend.  Please also make sure you make your line manager aware that you are applying.


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    We welcome applicants from diverse backgrounds, we promote equal opportunities for all.  East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills. 


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