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    On Train Service Delivery Manager

    On Train

    Location:  Sheffield
    Contract Type:  Permanent
    Salary:  £34,000
    Closing Date:  Sunday 05 July 2020
    Interview Date:  To be confirmed
    Reference:  2020-145

    We have a great opportunity to join our team in Sheffield as an On Train Service Delivery Manager.  

    This role is responsible for the front line management of the On Train Team at Sheffield. As an On Train Service Delivery Manager you will:-

    • Ensure that the operational competence of all direct reports who are safety critical is maintained in accordance with company standards
    • Delivery of proactive performance management with direct reports
    • Ensure that people are recruited into the right roles with the right skills that enhances business capability and delivers an excellent customer experience
    • Support in delivering engagement activities which improves levels of employee engagement
    • Ensure delivery of and compliance to all HR business practices which includes, performance management, employee relations and attendance management
    • Ensure that a progressive relationship with recognised Trade Unions at a Local Level is maintained
    • Ensure the proactive management and delivery of all financial controls in accordance with company policies and procedures
    • Deliver the Customer Improvement Strategy that is aligned to the customer satisfaction indicators
    • Ensure that the highest quality of service for our customers whilst maximising business efficiencies

    To be great in this role you will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis.  With a track record of managing high performing teams in a customer focused environment.

    Enthusiastic and dedicated, you’ll be an excellent communicator and leader, possessing exceptional people skills along with good commercial acumen and working knowledge of Employment Law and Health & Safety Legislation.

    Please note this role can at times involve irregular hours and on-call commitment.

    To apply, please complete the short online application and upload your CV.  As we operate a blind screening process please remove all personal information including your name from your CV.

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    We welcome applicants from diverse backgrounds, we promote equal opportunities for all.  East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills. 



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