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    Station Duty Manager - Talent Pool


    Location:  London St Pancras
    Contract Type:  Permanent
    Salary:  £37,000
    Free train travel on EMR and subsidised national train travel, great pension scheme
    Closing Date:  Monday 06 July 2020
    Interview Date:  To be confirmed
    Reference:  2020-138

    We have an exciting opportunity to join a talent pool for the role of Station Duty Manager based at London St Pancras Station for East Midlands Railway. 

    A bit about the role..

    This role is responsible for the front line management of our Customer Experience teams based at St Pancras station.  You will have a defined area which is focused on the delivery of our local Customer Experience plan which puts the customer at the heart of everything we do.

    As Station Duty Manager you will:-

    • Ensure the operational competence of all direct reports who are safety critical is maintained in accordance with company standards
    • Ensure that stations are well maintained and managed in line with EMR Safety, Security & Environment procedures
    • Delivery of proactive performance management with direct reports
    • Ensure that people are recruited to the right roles with the right skills that enhances business capability and delivers an excellent customer experience
    • Support in delivering engagement activities which improves levels of employee engagement
    • Ensure delivery of and compliance to all HR business practices which includes, performance management, employee relations and attendance management
    • Ensure that a progressive relationship with recognised Trade Unions at a Local Level is maintained
    • Ensure the proactive management and delivery of all financial controls in accordance with company policies and procedures
    • Deliver the Customer Improvement Strategy that is aligned to the customer satisfaction indicators
    • Ensure that the highest quality of service for our customers whilst maximising business efficiencies
    • Ensure that the environment is free from defects and is to a high standard as measured by Net Advocacy Scores

    To be great in this role you will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis.  With a track record of managing high performing teams in a customer focused environment. 

    Enthusiastic and dedicated, you’ll be an excellent communicator and leader, possessing exceptional people skills along with good commercial acumen and working knowledge of Employment Law and Health & Safety Legislation. 

    Please note this role can at times involve irregular hours and on-call commitment. In return we offer the successful candidate a wide range of benefits including a fantastic pension scheme and free travel on the East Midlands Railway network. You will also receive subsidised travel across the rail network with other train operating companies.

    We are currently recruiting into a Talent Pool for this role, so this does mean that we do not have an immediate vacancy at this time.  However once you have gone through the recruitment process for this role and passed all stages, you will be successful into the Talent Pool for this position.  This means that as soon as a vacancy is available, we will be making a job offers to candidates from the talent pool.   

    All successful candidates following this recruitment campaign will be kept in our Station Duty Manager talent pool for a maximum of 12 months, during this time you will not need to re-apply for the vacancy again. 

    If you have attended an assessment day at East Midlands Railway within the last 6 months we will not be able to consider you for this position. 

    To apply, please complete the online application and upload your CV.  As we operate a blind screening process please remove all personal information including your name from your CV.

    Best of luck! 

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    We welcome applicants from diverse backgrounds, we promote equal opportunities for all.  East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills. 



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