We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Operations team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity for a  Duty Resource Centre Manager. In this role you will lead the on-the-day deployment of train crew resources ensuring a safe and effective crew coverage to deliver the planned service and respond to disruption. 

Based at our Bateman Street Location in Derby

The Duty Resource Centre Manager will:

• Manage day-to-day deployment of all safety-critical and front-line staff to ensure the safe and punctual delivery of the train service.
• Monitor real-time staff availability and proactively allocate relief or spare resource to mitigate short-notice shortages.
• Ensure all deployed staff remain fully compliant with route, traction and working-time requirements, escalating any risks as appropriate.
• Work collaboratively with Train Service Managers to re-plan crew during disruption, ensuring train services remain robust and that contingency plans are enacted effectively.
• Communicate duty changes, disruption updates and relief arrangements to staff promptly and professionally.
• Support incident response by arranging crew cover, transport, and redeployments during operational events.
• Record and report on staffing issues, including shortfalls, overtime usage and disruption-related resource impacts, providing clear handovers to colleagues.
• Maintain a strong customer-focused ethos by taking resourcing decisions that minimise cancellations and protect service delivery.
• Be responsible for monitoring sickness levels of Traincrews and providing timely reports to the functional Managers

Who are we looking for?

We are looking for someone with great interpersonal skills, clear thinking and organisational ability. The ideal person will be able to retain detailed knowledge of train crew conditions of service and local codifications. An appreciation of Health and Safety legislation and understanding of the disciplinary procedure would be an advantage.

Please note this role involves shift work which covers a 24 hour period.

Supporting Our Frontline

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

 As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension Scheme
• Free leisure travel on East Midlands Railway and Train Operating Companies under Transport UK
• First Class Duty Travel on the EMR network
• Friends and Family discounted tickets on the EMR network
• 75% discount on national travel (inc partner and dependants)
• Various training opportunities
• …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

Closing Date: 04 Nov 2026

Department: Managerial/Administration

Salary: circa £36,963.55 + Excellent Railway Pension and Free Train Travel