We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the people make a crucial contribution to this. 

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We’re looking for a proactive and organised Corporate Account Manager to join EMR’s Business Development team, supporting our TRAX business-to-business platform. TRAX is our corporate train travel booking system, designed for business and corporate customers.

In this role, you will ensure smooth account management, excellent service, and seamless onboarding for corporate customers. You will oversee the TRAX support function to protect revenue and build customer confidence, manage our commercial filming portfolio and key supplier relationships, and support the wider team with reporting, communications, events, and operational activities.

This is a 14-month Fixed Term Contract. 

Main responsibilities include:

Operational Management

• Own the day-to-day operation of the TRAX business support function for corporate accounts.
• Ensure accurate and timely invoicing for TRAX credit accounts and commercial filming activity.
• Provide email and telephone support for Group Travel bookings, including continuity cover where required.

Customer Onboarding & Account Management

• Support the onboarding and early-life management of new TRAX corporate customers, ensuring a smooth transition into live account use.
• Deliver and monitor the agreed customer contact schedule in line with retention strategy and service expectations.
• Ensure the Business Development team is kept informed of relevant updates from Evolvi and any impacts on customer experience or the booking process.

Commercial & Revenue Oversight

• Regularly monitor TRAX revenue, passengers, yield, ticket sales and trends, communicating insights, issues and performance updates with the wider Business Development team.
• Manage and develop commercial filming activity across agreed streams, overseeing application, pricing, invoicing and customer experience to support revenue growth and EMR’s brand reputation.

Supplier & Stakeholder Management

• Build, develop and manage relationships with key suppliers, ensuring effective communication and timely escalation of issues where required.
• Manage the Business Development team’s events calendar, coordinating internal and external activities.

Who we are looking for

• Experience in a sales or account management environment, ideally within customer service, rail ticketing, or travel retail systems.
• A positive, highly motivated individual who meets deadlines and is passionate about building lasting customer relationships.
• Driven to support revenue delivery and sustainability, with experience achieving long-term commercial objectives.
• Skilled at working with external suppliers to deliver products and services to customers.
• Experience managing business customers both over the phone and face-to-face.
• Strong knowledge of the rail and/or travel industry.
• Excellent relationship management, influencing, interpersonal, and presentation skills.
• Ability to work effectively with colleagues and influence stakeholders across the business.
• Competent in managing supplier costs and processing account payments accurately.

What you’ll get in return:

• Excellent Railway Pension scheme
• Free travel on East Midlands Railway and Train Operating Companies under Transport UK Group (formerly Abellio) 
• Friends and Family discounted Tickets on the EMR Network
• 75% discount on National Travel (inc partner and dependants)
• Various training opportunities
• …and many more!

This position is based in our Derby Head office, but we've adopted a flexible hybrid working model that creates the opportunity to work in your own way at home but also provides great spaces for in-person collaboration.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV. 

Closing Date: 29 Mar 2026

Department: Managerial/Administration

Salary: up to £31,500, dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful and our Commercial team make a crucial contribution to this. 

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in some areas. We’re therefore taking positive steps to promote a positive and inclusive culture and we welcome applications from everyone to help us better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Senior Commercial Insights Manager.

In this role you will lead EMR’s commercial insights and analysis function. You will be responsible for overseeing thorough revenue forecasting and reporting as well as development of new commercial analysis tools and capability. You will manage and develop a high-performing team with a shared purpose of understanding revenue performance and identifying opportunities for growth.

What you’ll be involved in:

Strategy & Insight

• Develop and deliver the commercial analysis and insights strategy, ensuring there is clear strategic direction for the team
• Provide clear, tailored analysis to senior stakeholders to build commercial awareness and support data-driven decision making across the organisation
• Lead the commercial research programme, developing a pipeline of market research proposals, building strong business cases and ensuring outcomes from projects directly shape our commercial strategy

Financial Planning & Performance

• Accountable for the creation of annual budgets and quarterly forecasts for passenger revenue, car park revenue and commissions
• Oversee the creation of high quality, timely and accurate revenue reporting to ensure performance is well understood across the business, with outputs suitably tailored to the audience
• Ensure business proposals and projects consider commercial impacts and are optimised to maximise their revenue benefits
• Monitor and mitigate commercial risks, protecting EMR and industry revenue through periods of change

Leadership & Commercial Culture

• Lead and develop a high-performing Commercial Insights team, setting clear priorities, managing workload effectively and supporting the growth of team members
• Champion commercial thinking across the business, educating stakeholders on revenue drivers and influencing decision-making
• Represent the business at industry forums including advocating for outcomes aligned to EMR’s interests

What we need from you:

• Educated to degree level or equivalent
• Highly skilled in numerical analysis, with significant experience of reporting and analysis, forecasting, financial modelling and data management and visualisation
• Commercially astute, able to interpret performance drivers and influence outcomes
• Proven leader with experience managing, motivating and developing a high performing team
• Confident communicator, able to translate complex data into clear insight for varied audiences including at exec level
• Strategic thinker, able to develop and evolve high performance business strategies
• Highly organised, with strong attention to detail and workload management experience
• Advanced user of Excel and data visualisation tools such as Power BI or Tableau

Experience or knowledge of UK rail revenue processes and industry systems is advantageous but not essential.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free Standard Class leisure travel on the EMR network and some other Train Operating Companies
• 75% discount on national leisure travel (including partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Excellent training and development opportunities
• Employee benefits portal with access to discounts, Cycle 2 Work Scheme …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site in Derby 2-3 days per week. Should you wish to work on site more frequently this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 29 Mar 2026

Department: Managerial/Administration

Salary: £59,000 to £69,000, dependent on experience