We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Operations team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity for a  Duty Resource Centre Manager. In this role you will lead the on-the-day deployment of train crew resources ensuring a safe and effective crew coverage to deliver the planned service and respond to disruption. 

Based at our Bateman Street Location in Derby

The Duty Resource Centre Manager will:

• Manage day-to-day deployment of all safety-critical and front-line staff to ensure the safe and punctual delivery of the train service.
• Monitor real-time staff availability and proactively allocate relief or spare resource to mitigate short-notice shortages.
• Ensure all deployed staff remain fully compliant with route, traction and working-time requirements, escalating any risks as appropriate.
• Work collaboratively with Train Service Managers to re-plan crew during disruption, ensuring train services remain robust and that contingency plans are enacted effectively.
• Communicate duty changes, disruption updates and relief arrangements to staff promptly and professionally.
• Support incident response by arranging crew cover, transport, and redeployments during operational events.
• Record and report on staffing issues, including shortfalls, overtime usage and disruption-related resource impacts, providing clear handovers to colleagues.
• Maintain a strong customer-focused ethos by taking resourcing decisions that minimise cancellations and protect service delivery.
• Be responsible for monitoring sickness levels of Traincrews and providing timely reports to the functional Managers

Who are we looking for?

We are looking for someone with great interpersonal skills, clear thinking and organisational ability. The ideal person will be able to retain detailed knowledge of train crew conditions of service and local codifications. An appreciation of Health and Safety legislation and understanding of the disciplinary procedure would be an advantage.

Please note this role involves shift work which covers a 24 hour period.

Supporting Our Frontline

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

 As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension Scheme
• Free leisure travel on East Midlands Railway and Train Operating Companies under Transport UK
• First Class Duty Travel on the EMR network
• Friends and Family discounted tickets on the EMR network
• 75% discount on national travel (inc partner and dependants)
• Various training opportunities
• …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

Closing Date: 04 Nov 2026

Department: Managerial/Administration

Salary: circa £36,963.55 + Excellent Railway Pension and Free Train Travel

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing.  With over 2,600 employees, our people are the reason for our success, our Train Planning & Access Department make a crucial contribution to this. Ten times accredited as a Top Employer, and Gold accredited for Inclusive Employers we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Permanent Timetable Delivery Manager based at Derby.

Main Duties of the role:

• Lead direct reports, ensuring objectives and deliverables within the accountability of the (Permanent) Timetable & Resource Planners are delivered to agreed timescales, cost, and quality, and through the required management competencies and business values.
• To ensure the compliance of the permanent timetable at all stages of the timetable development process; through collaborating within meetings and forums, including Timetable Development Working Group, Timetable Strategy Group and Timetable Readiness Group.
• To support on the development of business case opportunities for timetable initiatives which deliver sustainable, efficient, resilient, and compliant high performing, compliant, accurate, efficient and revenue generative timetables and train plans.
• To lead the delivery of the permanent timetable rolling stock and train crew diagrams which comply with operating rules, trade union agreements and constraints within agreed timescales.
• Leading regular meetings throughout the timetable development processes, to represent EMR and ensure the timetable offer is reflective of the agreed timetable scope.
• Confirm with the Network Regulatory Access Manager that EMR has the required track access rights to operate its permanent timetable plans in accordance with the Network Code.
• To lead and deliver projects successfully within the Annual Business Plan with other functions and stakeholders which are set to achieve the optimum operating timetable plan for EMR.
• To lead the relationship with the Amended Planning team and the Timetable Information team to enable the handover of the permanent timetable into the amending planning and passenger information publication processes.
• Lead the review process to monitor the performance and effectiveness of the permanent timetable once this is implemented.
• Lead the management of the Operational Planning Rules process"

 Skills and Experience required

• A passion for people and stakeholder management
• Demonstrable experience of train planning is prefered
• Computer literacy required in common applications such as Word and Excel
• Ability to comprehend and take cognisance of EMR’s wider business strategies.
• General knowledge of East Midlands railway geography, the train services and rolling stock operated by EMR
• Excellent communicator and team player
• Willingness to travel in order to maintain excellent working relationships and communications with Network Rail and other TOCs

If you don’t think you’ve got all the above, but you have the drive and enthusiasm for this role with the potential to grow, please still consider applying. We’d really like to hear from you.

Supporting Our Frontline

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension scheme
• Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK
• Friends and Family discounted Tickets on the EMR Network
• 32 Days paid leave, increasing to 34 after 2 years’ service
• 75% discount on National Travel (inc partner and dependants)
• Various training opportunities

…and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 22 Oct 2026

Department: Managerial/Administration

Salary: circa £48,896