At East Midlands Railway (EMR), we’re proud to be One Team—working together to keep people safe, deliver great journeys, and do the right thing for our customers and communities.

With over 2,600 colleagues, it’s our people who make the difference—and our IT team plays a vital role in keeping our railway running smoothly, safely, and sustainably.

We’re now looking for a Business Continuity & Disaster Recovery Manager to join our IT function in this exciting opportunity to shape and embed resilience across the organisation, ensuring EMR is prepared for whatever comes next.

About the role

You’ll lead the development and delivery of EMR’s Business Continuity and Disaster Recovery strategies, helping to safeguard critical services and minimise disruption.

Working across the business, you’ll identify risks, assess impacts, and design practical, effective plans aligned to ISO 22301 and ISO 27031 standards.

This is a highly collaborative role where you’ll influence stakeholders at all levels and play a key part in strengthening organisational resilience.

What you’ll be doing

• Develop and continuously improve EMR’s Business Continuity Strategy in line with business needs and risk priorities 
• Lead the creation and maintenance of Business Continuity Plans across all departments 
• Develop and manage the Disaster Recovery Strategy, aligned to Business Impact Assessments 
• Partner with the Infosec & Governance Senior Manager to support risk register reviews 
• Design and deliver testing exercises (from tabletop to full-scale simulations), identifying opportunities for improvement 
• Provide expert guidance and support to stakeholders across the organisation 

What we’re looking for

• Degree-level education or equivalent experience 
• Strong analytical skills with the ability to work both independently and collaboratively 
• Proven experience in Business Continuity and Disaster Recovery planning and delivery 
• Confidence designing, evaluating and managing formal processes and procedures 
• Excellent communication skills, with the ability to influence and engage a wide range of stakeholders 
• A track record of building effective working relationships across teams 

 It would be a bonus if you have:

• Familiarity with cyber security principles 

What you’ll get in return

We offer a competitive salary and a range of great benefits, including:

• Defined benefit pension scheme 
• Free standard leisure travel on the EMR network and selected partner operators 
• Discounted travel for friends and family 
• 75% discount on national rail leisure travel (including partner and dependants) 
• And much more 

Our commitment to inclusion

We’re proud to be recognised as a Top Employer (eight times) and Gold accredited by Inclusive Employers. Creating a diverse and inclusive workplace is a priority for us.

We particularly welcome applications from women and people from ethnic minority backgrounds, as these groups are currently under-represented in our workforce. We want our teams to better reflect the communities we serve.

How to apply

Apply online by submitting your CV.

Please note: we use a blind screening process, so ensure all personal details (including your name) are removed from your CV before submitting.

Closing Date: 26 Apr 2026

Department: Managerial/Administration

Salary: circa £53,000
Free travel EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Senior Account Manager. 

In this role, you build strategic relationships with key internal stakeholders, acting as the primary point of contact for Brand and Design services. You’ll oversee projects from brief to delivery, ensuring high-quality outputs are delivered on time and aligned with both creative and commercial objectives.

You will also lead the Accounts team, prioritising workloads, optimising workflows and proactively addressing risks to ensure smooth delivery across multiple projects. You’ll also leverage data and performance insights to monitor progress and report on team performance. Driving operational efficiency, improving processes, and supporting the development of the wider team through mentorship and collaboration are key responsibilities of the role.

What else you’ll be involved in:

Client & Stakeholder Management

• Lead planning meetings to define project requirements, identify opportunities, and mitigate risks.
• Provide clear, regular updates on progress, timelines, and budgets.
• Build strong relationships with internal teams, project managers, and station staff.

Project & Workflow Management

• Manage end-to-end delivery, coordinating the critical path between Design and external suppliers.
• Oversee multiple projects, adapting to changes and ensuring deadlines are met.

Operations & Delivery

• Support administrative processes including compliance, print, purchase orders, and events scheduling.
• Deliver contingency materials and bespoke signage for station and project needs.
• Ensure all customer-facing outputs meet franchise and compliance standards.

Commercial & Continuous Improvement

• Identify efficiencies and cost-saving opportunities across projects.
• Embed improved processes, tools, and ways of working to enhance delivery.

What we need from you:

• 5+ years’ experience in account management, with experience leading or coordinating teams.
• A degree or relevant professional qualification is preferred; however, substantial relevant experience will be considered in lieu of formal qualifications.
• Strong track record in stakeholder management and hands-on delivery.
• Excellent communication skills, with the ability to influence and engage at all levels.
• Proactive, process-driven mindset with strong critical thinking and problem-solving abilities.
• Highly organised, with proven project management skills and the ability to manage multiple priorities in a fast-paced environment.
• Commercially aware, with experience managing budgets, reporting performance, and identifying cost efficiencies.
• Experience using workflow or project management tools (e.g. ClickUp) to drive team efficiency.
• Strong governance skills, including critical path management and supplier coordination.
• Experience supporting business change and embedding new ways of working.
• A degree or relevant professional qualification is preferred; however, substantial relevant experience will be considered in lieu of formal qualifications.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Interviews will provisionally take place in the week commencing 11th May.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 03 May 2026

Department: Managerial/Administration

Salary: circa £40,174 dependent on experience