10 times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

EMR is committed to providing a safe, fair and reliable railway for our customers.  We are looking for a highly organised and detail-focused Prosecutions Administrator to support our Fraud and Prosecutions Team in tackling fare evasion and protecting revenue across the network.

This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment, managing sensitive information and delivering excellent customer service.

What you’ll be doing

As a Prosecutions Administrator, you will play a key role in supporting the administration of prosecution and fraud case management processes in line with EMR policies and relevant legislation.

Key responsibilities include:

• Accurately processing unpaid fares, penalty fares, parking charge notices and cautions onto the case management system
• Managing incoming mail and issuing correspondence including reminder letters and notices
• Handling telephone payments in accordance with EMR cash handling regulations
• Responding to customer enquiries via telephone and email
• Liaising with legal teams regarding court hearings and prosecution cases
• Processing penalty fare appeals and maintaining accurate databases
• Managing scanning, filing and secure archiving of documentation
• Providing administrative support to the Fraud Team and wider Revenue Protection teams
• Taking confidential minutes for management meetings
• Ensuring compliance with GDPR, EMR Safety Standards and sustainability commitments

What we’re looking for

We’re looking for someone with:

• Strong administrative experience
• Excellent communication skills, both written and verbal
• A professional and confident telephone manner
• High attention to detail and accuracy
• Strong IT and data entry skills
• The ability to manage workload effectively and meet deadlines under pressure
• A high level of integrity and professionalism

A legal or prosecutions background would be advantageous but is not essential.

Why join EMR?

Fare evasion and travel fraud cost the rail industry millions each year. By joining our team, you’ll contribute directly to protecting revenue, supporting fair travel for paying customers and helping EMR maintain a safe and trusted railway environment.

In return, EMR offers a supportive working environment, opportunities for development and the chance to be part of a team making a real impact across the business.

Apply now

If you are organised, motivated and looking for a rewarding administrative role within a professional and supportive team, we’d love to hear from you.

Closing Date: 29 May 2026

Department: Customer Experience

Salary: £31,802.79
Free Leisure Travel on EMR services + discounted train travel with other train operators

Join the Team at Skegness as a Customer Service Officer, Skegness (Summer 2026)

At EMR, we’re proud to be One Team. Every day, we work together to keep people safe, put customers first, and build a sustainable railway for the East Midlands. With over 2,600 colleagues across our network, it’s our people who make the difference — and our Customer Service team are at the heart of that experience.

Recognised ten times as a Top Employer and Gold accredited under the Inclusive Employers Standard, we’re committed to creating a workplace where everyone feels valued, supported and empowered to bring their authentic self to work.

The Opportunity

We’re looking for enthusiastic, friendly individuals to join our Customer Service team at Skegness station for Summer 2026.

This is a fantastic opportunity to be the welcoming face of EMR during one of our busiest and most exciting seasons.

What you’ll be doing:

• Maintaining a visible, proactive presence across the station
• Supporting, guiding and assisting customers throughout their journey
• Providing clear information and reassurance
• Delivering exceptional service at every interaction

For us, customer service means more than simply being helpful — it’s about creating memorable experiences that leave a lasting impression.

About You

We’re looking for people who:

• Have a positive, “can-do” attitude
• Thrive in customer-facing or retail environments
• Communicate confidently and compassionately
• Take pride in delivering outstanding service
• Enjoy working as part of a supportive team

If you love helping people and making a difference to someone’s day, this could be the perfect summer role for you.

The Details

• Location: Skegness Station
• Hours: 37 hours per week
• Contract: Fixed-term (June 2025 – October 2025)
• Vacancies: 3 positions available

How to Apply

To apply, please complete our online application form and upload your CV.

As we operate a blind screening process, please remove all personal information — including your name — from your CV before submitting.

Our Commitment to Inclusion

At EMR, we’re committed to building a workforce that reflects the communities we serve. We recognise that women and people from ethnic minority backgrounds are currently underrepresented in parts of our organisation, and we are taking positive steps to create a more inclusive culture.

Closing Date: 19 May 2026

Department: Customer Experience

Salary: £24,320.10 per annum