Join the Team at Skegness as a Customer Service Officer, Skegness (Summer 2026)

At EMR, we’re proud to be One Team. Every day, we work together to keep people safe, put customers first, and build a sustainable railway for the East Midlands. With over 2,600 colleagues across our network, it’s our people who make the difference — and our Customer Service team are at the heart of that experience.

Recognised ten times as a Top Employer and Gold accredited under the Inclusive Employers Standard, we’re committed to creating a workplace where everyone feels valued, supported and empowered to bring their authentic self to work.

The Opportunity

We’re looking for enthusiastic, friendly individuals to join our Customer Service team at Skegness station for Summer 2026.

This is a fantastic opportunity to be the welcoming face of EMR during one of our busiest and most exciting seasons.

What you’ll be doing:

• Maintaining a visible, proactive presence across the station
• Supporting, guiding and assisting customers throughout their journey
• Providing clear information and reassurance
• Delivering exceptional service at every interaction

For us, customer service means more than simply being helpful — it’s about creating memorable experiences that leave a lasting impression.

About You

We’re looking for people who:

• Have a positive, “can-do” attitude
• Thrive in customer-facing or retail environments
• Communicate confidently and compassionately
• Take pride in delivering outstanding service
• Enjoy working as part of a supportive team

If you love helping people and making a difference to someone’s day, this could be the perfect summer role for you.

The Details

• Location: Skegness Station
• Hours: 37 hours per week
• Contract: Fixed-term (June 2025 – October 2025)
• Vacancies: 3 positions available

How to Apply

To apply, please complete our online application form and upload your CV.

As we operate a blind screening process, please remove all personal information — including your name — from your CV before submitting.

Our Commitment to Inclusion

At EMR, we’re committed to building a workforce that reflects the communities we serve. We recognise that women and people from ethnic minority backgrounds are currently underrepresented in parts of our organisation, and we are taking positive steps to create a more inclusive culture.

Closing Date: 23 Apr 2026

Department: Customer Experience

Salary: £24,320.10 per annum

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this. 

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

*Exciting News*

Join Our Team as a Station Supervisor at Lincoln Station!

This is a part time vacancy working 18.5hrs per week working to a shift pattern, this includes weekends.

Are you ready to step into a pivotal role at the heart of the railway network? We're looking for an enthusiastic, customer-focused individual to take the lead in managing the daily operations at Lincoln Station — one of the region’s busiest and most important transport hubs.

This is more than just a job. It’s an opportunity to make a real difference every single day — to passengers, to colleagues, and to the safe, smooth running of the rail network.

What’s the Role?

As Station Supervisor, you’ll be the go-to person ensuring everything at Lincoln Station runs like clockwork. From overseeing the station team and retail services to managing disruption and maintaining high safety and cleanliness standards, you'll be leading from the front.

You’ll coordinate staff and contractors, liaise with Train Operating Companies (TOCs), handle incidents and emergencies, and ensure our customers receive exceptional service and up-to-date information at all times.

This role involves a mix of operational management, people leadership, and hands-on involvement — no two days will ever be the same.

What We’re Looking For:

• A calm, confident leader who can take control in high-pressure situations
• A team player with strong communication skills
• Someone who thrives on responsibility and takes pride in their work
• A problem-solver who can think on their feet
• A positive, can-do attitude and professional approach
• Flexible to work unsociable hours including weekends and holidays

You’ll need to be computer literate, numerate, and capable of understanding railway rules and regulations (full training provided). Experience in customer service or operational management is a big plus — but more importantly, we’re looking for someone who is committed to safety, service, and making a difference.

What You’ll Be Doing Day-to-Day:

• Supervising station staff and overseeing daily operations
• Ensuring the station is safe, clean, and welcoming
• Managing disruption, coordinating replacement transport and communicating clearly with customers
• Monitoring staff performance, rostering shifts, and maintaining operational records
• Acting as the Designated Person in Charge during incidents or major events
• Handling customer queries, complaints, and lost property
• Working closely with security and emergency services when needed
• Conducting safety checks, training, and audits

Why Join Us?

This is a key frontline role in a supportive, professional environment. We’ll provide you with:

• Comprehensive training and ongoing development
• A structured career path within the railway industry
• Opportunities to take on more responsibility and grow your leadership skills
• A chance to work with a close-knit team committed to service excellence

If you’re passionate about people, service, and safety — and want to be part of something meaningful — this is your chance.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 26 Apr 2026

Department: Customer Experience

Salary: £19.600.45 per annum
Free travel EMR services and 75% discount on all other train operators

10 times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Safety, integrity and customer experience are at the heart of everything we do. We are now seeking a highly organised and detail-oriented Facilities & Assets Team Organiser to support the operational management of the Assets and Facilities team.

This is an exciting opportunity to ensure smooth financial and administrative operations within the team, maintaining accurate records, processing purchase orders and invoices, and supporting both project-based and routine activities across the EMR network.

About the Role

You will play a crucial part in ensuring the accurate management of the Asset Management budget, maintaining master records, processing invoices, and supporting the administrative and operational functions of the Assets and Facilities team. You will liaise with internal and external stakeholders, ensure timely completion of payroll and attendance records, and support the team in delivering continuous improvement initiatives.

Key Accountabilities

• Raise Purchase Orders as required and maintain master records of all spending within the Assets Management budget 
• Enter GRNs/part-GRNs for invoices received and update the PO spreadsheet 
• Resolve invoice matching queries with Head Finance Office via eBis, liaising with third-party contractors as needed 
• Raise invoice requests for contributions to schemes from Network Rail, SQR, or other bodies, updating records accordingly 
• Complete weekly electronic timesheets for Artisans, Station Service Technicians, and submit to EMR Payroll 
• Complete weekly Staff Status Returns for the Assets Management team and submit to EMR Payroll 
• Maintain attendance records, including annual leave, sickness, and training course participation 
• Schedule and attend internal and external meetings, ensure stakeholders are invited, take notes, update action trackers, and circulate minutes 
• Organise and book overnight stays, coordinating with hotels and team members 
• Assist with project-based information, uploading data to the Concerto CAFM system 
• Attend periodic meetings with Artisans, Station Service Technicians, and SQR Technicians, taking notes and updating spreadsheets 
• Support confidential team meetings with note-taking and record-keeping 
• Assist with updating the Asset Inventory or Fault Data system 
• Maintain Assets & Facilities training records 
• Manage the EMR Customer Experience road vehicle fleet and ANPR database 

About You

• Highly organised with excellent attention to detail 
• Strong IT skills, including Microsoft Office; experience with CAFM systems (e.g., Concerto) desirable
• Comfortable liaising with multiple internal and external stakeholders 
• Ability to prioritise, multitask, and work under pressure 
• Experience in financial administration, invoice processing, or project coordination is advantageous 
• Confident in managing records, reporting, and maintaining accurate data 

What We Offer

• Hybrid working model (2–3 days in the office following initial training) 
• A supportive, collaborative, and inclusive team environment 
• Opportunities to contribute to continuous improvement and operational excellence across EMR

What else?

• Excellent Railway Pension scheme 
• Free Standard Class travel on East Midlands Railway and our partnering Train Operating Companies 
• Friends and Family discounted tickets on the EMR network 
• 75% discount on national rail travel (including partner and dependants) 
• Various training and development opportunities 
• …and many more!

Closing Date: 22 Apr 2026

Department: Customer Experience

Salary: Circa £25,000 depending on experience