We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the customer service team make a crucial contribution to this. 

Nine times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

*Exciting News*

Join Our Team as a Station Supervisor at Lincoln Station!

This is a part time vacancy working 18.5hrs per week working to a shift pattern, this includes weekends.

Are you ready to step into a pivotal role at the heart of the railway network? We're looking for an enthusiastic, customer-focused individual to take the lead in managing the daily operations at Lincoln Station — one of the region’s busiest and most important transport hubs.

This is more than just a job. It’s an opportunity to make a real difference every single day — to passengers, to colleagues, and to the safe, smooth running of the rail network.

What’s the Role?

As Station Supervisor, you’ll be the go-to person ensuring everything at Lincoln Station runs like clockwork. From overseeing the station team and retail services to managing disruption and maintaining high safety and cleanliness standards, you'll be leading from the front.

You’ll coordinate staff and contractors, liaise with Train Operating Companies (TOCs), handle incidents and emergencies, and ensure our customers receive exceptional service and up-to-date information at all times.

This role involves a mix of operational management, people leadership, and hands-on involvement — no two days will ever be the same.

What We’re Looking For:

• A calm, confident leader who can take control in high-pressure situations
• A team player with strong communication skills
• Someone who thrives on responsibility and takes pride in their work
• A problem-solver who can think on their feet
• A positive, can-do attitude and professional approach
• Flexible to work unsociable hours including weekends and holidays

You’ll need to be computer literate, numerate, and capable of understanding railway rules and regulations (full training provided). Experience in customer service or operational management is a big plus — but more importantly, we’re looking for someone who is committed to safety, service, and making a difference.

What You’ll Be Doing Day-to-Day:

• Supervising station staff and overseeing daily operations
• Ensuring the station is safe, clean, and welcoming
• Managing disruption, coordinating replacement transport and communicating clearly with customers
• Monitoring staff performance, rostering shifts, and maintaining operational records
• Acting as the Designated Person in Charge during incidents or major events
• Handling customer queries, complaints, and lost property
• Working closely with security and emergency services when needed
• Conducting safety checks, training, and audits

Why Join Us?

This is a key frontline role in a supportive, professional environment. We’ll provide you with:

• Comprehensive training and ongoing development
• A structured career path within the railway industry
• Opportunities to take on more responsibility and grow your leadership skills
• A chance to work with a close-knit team committed to service excellence

If you’re passionate about people, service, and safety — and want to be part of something meaningful — this is your chance.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 28 Jun 2026

Department: Customer Experience

Salary: £19.600.45 per annum
Free travel EMR services and 75% discount on all other train operators

Customer Service Officer – Leicester Station

Make a difference every day with East Midlands Railway

At East Midlands Railway (EMR), we're proud to be One Team. Every day, our people help keep customers moving safely, reliably, and comfortably across the East Midlands and beyond.

With over 2,600 colleagues, we're passionate about delivering great service, doing the right thing, and creating a railway that puts customers at the heart of everything we do. Our Customer Service Officers play a vital role in making that happen.

Ten times accredited as a Top Employer and Gold accredited under the Inclusive Employers Standard, we're committed to creating a workplace where everyone feels valued, supported and empowered to be themselves.

Are you someone who enjoys helping people and making a positive impact?

We're looking for future Customer Service Officers to join our team at Leicester Station.

This is a varied and rewarding role where no two days are the same. You'll be the friendly face customers see when they arrive at the station, providing information, support and reassurance, while also helping to ensure trains are dispatched safely and services run smoothly.

Whether you're assisting a customer who needs extra support, providing travel information during disruption, or helping dispatch a train safely from the platform, you'll make a real difference to our customers' journeys.

What you'll be doing

As a Customer Service Officer, you'll:

• Safely and efficiently dispatch trains from the platform
• Welcome customers and help them navigate the station
• Provide travel information and guidance during service disruption
• Support customers requiring additional assistance, including vulnerable passengers
• Carry out station safety and security checks
• Be a visible and approachable presence throughout the station
• Work closely with colleagues to deliver a safe, reliable and welcoming environment
• Represent EMR positively by delivering outstanding customer service every day

What we're looking for

You don't need previous railway experience – we'll provide all the training you need.

We're looking for people who:

• Enjoy working with customers and helping others
• Communicate confidently and clearly
• Remain calm and professional under pressure
• Take initiative and can think on their feet
• Enjoy working as part of a team
• Have a positive, can-do attitude
• Are committed to delivering safe and excellent customer service

Your working pattern

This role operates on a shift-based rota covering early mornings, evenings, weekends and bank holidays.
Flexibility is important, but your roster will be provided in advance to help you plan your work-life balance.

Training and safety

Customer Service Officer is a safety-critical role.
As part of the recruitment process, you'll be required to complete a safety medical assessment, including drugs and alcohol screening and colour vision testing.
Don't worry – we'll support you through every stage of the process.
You'll receive comprehensive training through a combination of classroom learning and on-the-job mentoring to ensure you feel confident and prepared for the role.

What we offer

In return, you'll receive:

• Competitive salary
• Defined benefit pension scheme
• Free leisure travel on the EMR network and with Abellio and LNER
• 75% discount on national leisure travel for you and your eligible dependants
• Friends and family discounts on EMR services
• Employee benefits and wellbeing support
• Excellent training and career development opportunities

Information Session:

Want to learn more before applying?
Join our online Information Session on Microsoft Teams, where we'll provide an overview of the role, explain the shift patterns, discuss expectations, and answer any questions you may have.
Date: Thursday 18 June
Time: 5:00pm

Please register your interest using the link below by 17 June. Please note that registering for the information session is not an application for the role.

Customer Service Officer Information Session – Register Here Leicester Customer Service Officer Information Session – Fill in form

How to apply

To apply, please complete the online application form and upload your CV.
As part of our blind screening process, please remove all personal information, including your name, from your CV before uploading.
Successful candidates may either be offered a position immediately or placed into our talent pool for up to 12 months, allowing us to contact you when a suitable vacancy becomes available.

Creating a more inclusive railway

At EMR, we're committed to building a workforce that reflects the diverse communities we serve.
We recognise that women and people from ethnic minority backgrounds are currently under-represented in some areas of our workforce. We actively encourage applications from individuals within these groups and welcome applications from all backgrounds, experiences and communities.

Whoever you are, if you're passionate about helping people and delivering great service, we'd love to hear from you.

Closing Date: 25 Jun 2026

Department: Customer Experience

Salary: Year 1 - £26,968.12, Year 2 - £28,466.35, Year 3 - £29,964.58
10% Unsocial shift Hours Allowance

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We are looking for a Senior Internal Communications Business Partner to help shape and deliver strategic, high-impact internal communications across the business.

This is a 12-month fixed-term contract to cover maternity leave.

Want to learn more? Watch the video below featuring Lynsey Buxton, Head of Employee Communications and Engagement.

In this role, you will work closely with teams across the organisation to create engaging communications that support major projects, cultural initiatives and organisational change. You will lead the planning and delivery of colleague recognition events, manage internal communication platforms, support charity and community engagement activities, and help build communication capability across the business. This is an excellent opportunity to influence employee engagement and contribute to a positive and connected workplace culture.

Key responsibilities include:

Strategic Communications & Business Partnering

• Provide strategic advice and support to colleagues in designing tailored internal communications solutions across print, digital and social channels.
• Partner with key functions across the business to design and deliver engaging communications that support major projects, business change programmes and organisational priorities.
• Champion the consistent use of the internal brand and tone of voice, using audience insight to ensure communications are relevant, inclusive and effective.
• Work closely with the External Communications Team to support joint communications activity, stakeholder events and campaigns.
• Deputise for the Head of Employee Communications & Engagement as required.

Employee Engagement & Recognition

• Lead the planning and delivery of colleague engagement events and recognition programmes, including Long Service and Employee Excellence Awards.
• Facilitate opportunities for meaningful employee-leader engagement, including frontline meetups, management events and functional conferences.
• Contribute to the delivery of the organisation’s charity strategy, promoting charitable opportunities and supporting charity committee activities to maximise community impact.

Digital Channels, Content & Innovation

• Manage and curate internal social media-style channels, ensuring content is engaging, timely and aligned with business objectives.
• Support the creation and editing of internal video content for publication across communication channels.
• Oversee governance of internal digital screen content and provide guidance to local content champions.
• Identify and implement opportunities to leverage emerging technologies and communication platforms to enhance employee engagement.

Communications Capability & Governance

• Design and deliver communications training for line managers to build confidence and capability in engaging their teams.
• Provide guidance, standards and governance to ensure consistent, high-quality internal communications across the organisation.

Creative & Design Support

• Provide ad hoc InDesign support and create branded artwork during periods of limited capacity within the Design team.

Who we’re looking for

• Experienced internal communications professional with strong strategic business partnering capability
• Excellent written and verbal communicator, producing clear, engaging, audience-focused content across multiple channels
• Proven ability to develop and deliver multi-channel communication strategies aligned to business objectives
• Strong stakeholder management skills, with experience influencing senior leaders and cross-functional teams
• Able to manage multiple priorities, complex projects and large-scale events in a fast-paced environment
• Skilled in using digital communications tools and platforms, with experience in CMS, email, social media and Office 365
• Confident using insight and data to evaluate and improve communication effectiveness
• Proficient in Adobe InDesign and creating visually engaging content
• Highly organised, collaborative and detail-focused
• Degree-level qualification in communications, public relations, journalism, English, marketing or a related field is desirable

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First-Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

This position is based in our Derby Head office, but we've adopted a flexible hybrid working model that creates the opportunity to work in your own way at home but also provides great spaces for in-person collaboration.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV. 

Interviews will provisionally take place in the W/C 20th July 2026.

Closing Date: 28 Jun 2026

Department: Managerial/Administration

Salary: circa £40,000, dependent on experience.
Free travel on EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Duty Fleet Planner.

As a Duty Fleet Planner, you play a key role in keeping our fleet running smoothly and efficiently. You will lead all fleet planning activities to ensure the right trains are in the right place, at the right time, and in the right condition. Balancing operational needs with maintenance demands, you will drive reliability, safety, and cost efficiency, all while overseeing the “Golden Plan” to make sure every aspect of fleet activity supports our business and contractual goals.

Want to learn more? Watch the video below featuring Sebastian Chromiak, Fleet Planning Manager.

Key responsibilities include:

Lead & Strategise

• Drive the fleet planning function forward by working collaboratively with Fleet Control and Production to deliver a stable and reliable maintenance plan.
• Own and deliver the “Golden Plan”, turning long-term fleet strategy into practical maintenance plans.
• Represent Fleet in cross-functional forums, influencing key stakeholders to achieve results.

Deliver Operational Excellence

• Ensure trains are available, in the right place and condition, to meet operational demand.
• Oversee maintenance, presentation, and overhaul scheduling to maximise fleet availability and reliability.
• Lead contingency and recovery planning during service disruptions.
• Be able to interpret and analyse data and manipulate the maintenance plan appropriately to support improved reliability by exploring flexible options for delivery.

Ensure Compliance & Drive Improvement

• Ensure all planning activities meet contractual, regulatory, and company standards.
• Lead audits, embed best practice, and implement corrective actions.
• Maintain robust policies and procedures in line with the NRC.
• Champion GDPR compliance and data integrity across the planning function.

Who we’re looking for

We are seeking an experienced and proactive Duty Fleet Planner who can lead our fleet planning function with confidence and impact.

• Degree or equivalent qualification in Engineering, Management, or a related discipline.
• Proven leadership experience in a complex, safety-critical, or operational planning environment.
• Strong strategic and analytical skills, with the ability to turn data into actionable insights.
• Experience influencing across multiple functions and external partners.
• High level of IT literacy, including MS Office and planning systems (e.g., Integrale).
• Strong commercial awareness and understanding of operational business drivers.
• Excellent communication, negotiation, and stakeholder management skills.

This role operates on a shift basis, including nights that extend beyond midnight, so flexibility and resilience are essential.

Desirable experience includes in-depth knowledge of the UK rail industry, fleet maintenance processes, and contractual frameworks, along with experience in performance management, KPI reporting, and continuous improvement. Technical expertise that enables coverage of Duty Maintenance Manager responsibilities when required is also advantageous.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Free First-Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

Closing Date: 28 Jun 2026

Department: Managerial/Administration

Salary: circa £47,025 dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing.  With over 2,600 employees, our people are the reason we are so successful, and our Occupational Health and Wellbeing Team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

At EMR, we keep people safe by providing a healthy working environment where our 2,600 employees can thrive. Our commitment to physical, mental and social wellbeing underpins everything we do. To support this vision, we are looking for an experienced and forward-thinking Head of Occupational Health and Wellbeing to lead our strategy and services.

As our Head of Occupational Health and Wellbeing, you will lead the development and delivery of a modern, evidence-based strategy that promotes, maintains and improves the health and wellbeing of our workforce. You will ensure our services meet regulatory requirements, clinical governance standards and industry best practice, while maximising workforce availability and resilience.

This is a pivotal leadership role with influence across the business, working closely with senior stakeholders, clinical specialists and third-party partners to shape a proactive, high-quality health and wellbeing offer.

This role is based at our brand-new Occupational Health and Wellbeing centre on Pride Park in Derby.

Responsibilities of the role include:

• Lead and develop the Occupational Health & Wellbeing department, working with clinical leads to deliver high-quality, timely services that meet regulatory, governance and clinical standards. Ensure effective performance management, appraisal and training across the team.
• Collaborate with Heads of Service Delivery, Safety and HR to enhance and adapt our wellbeing and occupational health services to support organisational priorities. This includes sickness absence, medically restricted workers, driver licensing and other safety-critical standards, regulatory needs, and responses to National Agendas. Oversee the planning, implementation and evaluation of related programmes and initiatives.
• Provide expert occupational health advice to the organisation, ensuring the business is fully informed of changes to statutory or advisory requirements that may impact compliance or operations. Work with internal colleagues and suppliers to maintain robust compliance.
• Maintain and elevate service quality, including developing and managing audit processes and quality monitoring systems to achieve and retain SEQOHS (or equivalent) accreditation.
• Manage departmental budgets, ensuring strong financial control, alignment with company processes and efficient use of resources. Balance high-quality service delivery with value for money.
• Oversee third-party occupational health providers, including medical officers, physiotherapy services, Drug & Alcohol testing partners and Employee Assistance Programme suppliers. Support procurement, contract management and ongoing service delivery to ensure quality and cost-effectiveness.
• Ensure all health and wellbeing services are evidence-based, supported by accurate and timely management information, collected and processed in line with GDPR.
• Engage with RSSB and relevant industry working groups, contributing to research, policy development and shared best practice across the sector.

Qualifications and Experience

• Degree-level qualification, ideally in Occupational Health (preferred but not essential), with the  ability to interpret complex information and make informed decisions.
• Significant occupational health management experience, including leadership of multidisciplinary teams.
• Strong people-management skills, with the ability to motivate, set direction and deliver results through others.
• Excellent communication skills, capable of explaining complex or sensitive matters to diverse audiences including clinicians, regulators, trade unions, senior leaders and employees.
• Up-to-date knowledge of relevant quality standards, particularly SEQOHS.
• Strong IT skills, including proficiency in Excel, Word, PowerPoint, Outlook and standard business applications.
• Proven negotiation and third-party contract management experience.
• Confidence in representing and influencing on behalf of the organisation at all levels, both internally and externally.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First-Class duty travel on the EMR network
• Free First-Class leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Interviews will provisionally be held in the w/c 13th July 2026.

Closing Date: 28 Jun 2026

Department: Managerial/Administration

Salary: circa £75,000 dependent on experience
Free travel on EMR services and 75% discount on all other train operators