We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,400 employees, our people are the reason we are so successful, and the Operations team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity for a  Duty Resource Centre Manager. In this role you will lead the on-the-day deployment of train crew resources ensuring a safe and effective crew coverage to deliver the planned service and respond to disruption. 

Based at our Bateman Street Location in Derby

The Duty Resource Centre Manager will:

• Manage day-to-day deployment of all safety-critical and front-line staff to ensure the safe and punctual delivery of the train service.
• Monitor real-time staff availability and proactively allocate relief or spare resource to mitigate short-notice shortages.
• Ensure all deployed staff remain fully compliant with route, traction and working-time requirements, escalating any risks as appropriate.
• Work collaboratively with Train Service Managers to re-plan crew during disruption, ensuring train services remain robust and that contingency plans are enacted effectively.
• Communicate duty changes, disruption updates and relief arrangements to staff promptly and professionally.
• Support incident response by arranging crew cover, transport, and redeployments during operational events.
• Record and report on staffing issues, including shortfalls, overtime usage and disruption-related resource impacts, providing clear handovers to colleagues.
• Maintain a strong customer-focused ethos by taking resourcing decisions that minimise cancellations and protect service delivery.
• Be responsible for monitoring sickness levels of Traincrews and providing timely reports to the functional Managers

Who are we looking for?

We are looking for someone with great interpersonal skills, clear thinking and organisational ability. The ideal person will be able to retain detailed knowledge of train crew conditions of service and local codifications. An appreciation of Health and Safety legislation and understanding of the disciplinary procedure would be an advantage.

Please note this role involves shift work which covers a 24 hour period.

Supporting Our Frontline

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

 As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension Scheme
• Free leisure travel on East Midlands Railway and Train Operating Companies under Transport UK
• First Class Duty Travel on the EMR network
• Friends and Family discounted tickets on the EMR network
• 75% discount on national travel (inc partner and dependants)
• Various training opportunities
• …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

Closing Date: 04 Nov 2026

Department: Managerial/Administration

Salary: circa £36,963.55 + Excellent Railway Pension and Free Train Travel

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. Our 2,600+ people are the reason we succeed. It's why we've been accredited as a Top Employer ten times, hold Gold accreditation under the Inclusive Employers Standard, and work hard to make sure everyone feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce, and we recognise that some groups are under-represented in our workforce. We're taking steps to build an inclusive culture and we welcome applications from everyone to help us better represent the communities we serve.

Join #TeamEMR as a Rail Foundation Apprentice

Our Rail Foundation Apprenticeship offers hands-on experience across the rail industry, helping you build the skills and confidence to progress into a career in rail.

This role and training are based in Derby, with travel and placements across our network.

Is this opportunity for me?

You don't need any railway experience. If you've got a positive attitude, a commitment to safety, a passion for great customer service and you're keen to learn, this could be the opportunity for you.

What will I be doing?

You'll rotate through a range of placements across the rail industry, seeing first-hand how different teams work together to keep the railway safe, reliable and moving.

Throughout the programme, we will equip you with the skills to:

• Put customers first – Deliver excellent customer service, supporting customers with a range of needs and creating a welcoming, inclusive experience.
• Make safety a priority – Follow safe working practices, use equipment correctly and apply safety-critical behaviours.
• Communicate with confidence – Engage clearly and professionally with customers and colleagues across different railway environments.
• Spot and report risks – Identify and report hazards, faults, security concerns and incidents using the correct procedures.
• Support railway operations – Assist with responses to disruption and emergencies under supervision, helping keep customers informed.
• Work together – Build strong relationships across different railway teams, contributing to shared team goals.
• Take ownership of your progress – Complete your apprenticeship coursework and assessments, with support from experienced colleagues.
• Be your best – Demonstrate resilience, adaptability and professionalism while upholding EMR's values and commitment to equity, diversity and inclusion.

Age requirements

You must be aged 17–21 at the start of the apprenticeship.

If you're aged 22–24, you must meet at least one of the following Foundation Apprenticeship eligibility criteria:

You cannot apply for a foundation apprenticeship if you are 25 or over.

What's in it for me?

As well as a competitive salary, we'll also offer you:

• 32 days annual leave (including bank holidays), rising to 34 days after 2 years of service
• Free travel on East Midlands Railway and other train companies operated by Transport UK
• 75% discount on other national rail train companies, including for partners and dependants
• Discounted friends and family tickets on the EMR network
• Various personal development and progression opportunities
• Excellent pension scheme

What is the recruitment process?

Here’s what to expect at each stage:

1. Apply online – Complete the application form and upload your CV.
2. Arctic Shores assessment – If your application is successful, you'll be invited to complete a short online assessment made up of game-based tasks. There are no right or wrong answers, and it takes around 15 minutes. Please ensure you complete the assessment by 4 November 2026.
3. Video interview – If successful, you’ll be invited to a video interview.
4. Assessment day and interview – If successful at the video interview stage, you'll be invited to attend an assessment centre, including an interview.
5. Pre-employment checks – Complete the required checks, including a non-safety-critical medical.
6. Offer – Receive a job offer, subject to satisfactory pre-employment checks.

How do I apply?

Complete the online application form and upload your CV. You'll be asked to tell us a little about yourself and why you'd like to join our Rail Foundation Apprenticeship. Use your answer to share what motivates you, the qualities you could bring to #TeamEMR and why you're excited to start a career in rail.

We operate a blind screening process. Please remove all personal information, including your name, from your CV.

Assessment centre dates

Our assessment centres will take place on 17 and 20 November 2026. You'll only need to attend one of these dates.

You'll learn more about the apprenticeship, meet some of the people you could be working with and showcase your skills and personality. Your interview will take place on the same day.

Have questions before applying?

Join one of our online information sessions to learn more about the apprenticeship, understand what to expect and ask questions before applying.

Both sessions will take place on Microsoft Teams. You only need to register for one.

Session 1: 27 October 2026, 12:30–13:30

Rail Foundation Apprenticeships - Session 1 – Fill out form

Session 2: 28 October 2026, 18:00-19:00

Rail Foundation Apprenticeships - Session 2 – Fill out form

Our commitment to fair recruitment

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.

Using AI in your application

We want to get to know the real you, so please write your answers yourself, based on your own knowledge and experience. Applications that appear to have been written by AI may not progress. Using spelling and grammar checkers, or assistive technology you rely on day to day, is absolutely fine.

Closing Date: 01 Nov 2026

Department: Customer Experience

Salary: Apprenticeship National Minimum Wage
£14,600 to £23,200, dependent on age

At East Midlands Railway (EMR), we’re proud to be One Team. We’re passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of a sustainable railway for the East Midlands.

With more than 2,600 colleagues, our people are at the heart of everything we do. Our Customer Service teams play a vital role in delivering a safe, reliable and welcoming experience for our customers, and we’re looking for a dedicated and organised individual to join us.

Recognised ten times as a Top Employer and holding Gold accreditation against the Inclusive Employers Standard, we’re committed to creating a workplace where everyone feels valued, supported and empowered to bring their authentic self to work. 

This is a part-time position working 17.5hrs per week on a fixed term contract for 12 months 

About the role

We have an exciting opportunity for a Business Support Officer to join our team at Nottingham station that sits within the Revenue Protection team. You will also be required to travel our network to support our management team where needed.

If you’re organised, proactive and enjoy helping people, this could be the perfect opportunity for you. You’ll play an important role in providing essential administrative and business support to our managers and colleagues.

As a key member of a small, busy team, you’ll help keep things running efficiently behind the scenes. From managing purchasing and coordinating administrative tasks to supporting colleagues with reporting and general business activities, your work will make a real difference.

You’ll also be an important point of contact for colleagues and suppliers, so a professional, approachable manner and a commitment to providing an excellent service are essential.

What you’ll be doing

Your responsibilities will include:

• Maintaining accurate records of purchasing transactions across the route.
• Sourcing goods and services from suppliers, obtaining quotations and comparing costs.
• Raising and processing purchase orders.
• Managing purchasing card transactions and online payments.
• Taking minutes, supporting KPI reporting and maintaining organised filing systems.
• Monitoring sickness records and supporting related administration.
• Arranging room bookings and coordinating meeting requirements.
• Managing uniform orders.
• Processing and maintaining timesheets.

You’ll need to be comfortable managing a varied workload, balancing competing priorities and maintaining accuracy across a range of administrative tasks.

What we’re looking for

We’re looking for someone who takes pride in their work, enjoys supporting others and can bring structure and organisation to a busy environment.

You’ll ideally have:

• Strong organisational skills, with a structured and methodical approach to your work.
• Proven office administration experience and the ability to manage a varied workload.
• Excellent communication skills and confidence dealing with people at all levels.
• Strong IT skills, including good working knowledge of Microsoft Office applications.
• A high level of accuracy and attention to detail, particularly when handling records and financial transactions.
• A proactive, flexible approach and the ability to work both independently and as part of a team.
• A professional and customer-focused attitude, with a commitment to delivering a helpful and reliable service.

Above all, you’ll be someone who takes ownership, looks for ways to help and understands the importance of working together to deliver the best possible service.

What’s in it for you?

At EMR, we know our people make the difference. That’s why, alongside a competitive salary, we offer a range of benefits, including:

• A defined benefit pension scheme.
• Free standard leisure travel on the EMR network and eligible train operating companies under TUK and LNER.
• Discounted tickets for friends and family on the EMR network.
• 75% discount on national leisure travel, including eligible partner and dependant travel.
• And many more benefits to support you both at work and beyond.

Ready to join our team?

If you’re looking for a role where your organisational skills, attention to detail and commitment to supporting others can make a real difference, we’d love to hear from you.

To apply, complete our online application and upload your CV.

Please note: EMR operates a blind screening process. To help ensure a fair and objective recruitment process, please remove all personal information, including your name, from your CV before submitting it.

One Team. One Railway. One Great Place to Work.

At EMR, we’re committed to embracing diversity and building an inclusive workforce that reflects the communities we serve. We recognise that women and people from ethnic minority backgrounds are under-represented in parts of our workforce, and we’re taking positive steps to create a more inclusive culture.

We warmly welcome applications from people of all backgrounds, experiences and identities. We want everyone to feel they belong at EMR and have the opportunity to thrive.

Closing Date: 25 Oct 2026

Department: Customer Experience

Salary: £29,440.14 per annum
Free travel on EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Senior Commercial Insights Manager. 

Please note that this is an 18-month fixed-term contract (FTC) to cover maternity leave.

In this role, you will lead EMR’s commercial insights and analysis activity, combining customer research with robust revenue reporting to understand performance and identify growth opportunities.

You will manage and develop a high-performing team, oversee forecasting and financial modelling to maximise ROI, and act as a key link across departments – championing commercial thinking and delivering initiatives that grow passenger revenue.

What else you’ll be involved in:

Strategy & Insight

• Develop and deliver the commercial analysis and insights strategy, providing robust revenue reporting and actionable insight to inform wider commercial plans.
• Lead customer and market research projects, building strong business cases and ensuring outcomes directly shape strategy.
• Provide clear, tailored analysis to senior stakeholders to support data-driven decision-making.

Financial Planning & Performance

• Oversee annual budgets and quarterly forecasts across passenger revenue, car parks and commissions.
• Monitor and mitigate commercial risks, protecting revenue through periods of change and operational disruption.
• Ensure commercial programmes and initiatives are optimised to deliver expected revenue benefits.

Leadership & Commercial Culture

• Lead and develop a high-performing Commercial Insights team, setting clear priorities and supporting capability growth and succession planning.
• Champion commercial thinking across the business, educating stakeholders on revenue drivers and influencing decision-making.
• Represent the business at industry forums, maintaining expertise in rail demand and advocating organisational interests.

What we need from you:

• Strong analytical expertise in data analysis, forecasting, financial modelling and visualisation.
• Highly commercially astute, able to interpret performance drivers and influence outcomes.
• Proven leader with experience developing high-performing teams.
• At least 3 years’ experience leading a data or insights team, with a proven ability to develop capability and deliver high-quality outputs.
• Strategic thinker with excellent problem-solving skills.
• Confident communicator, able to translate complex data into clear insight for varied audiences.
• Highly organised, with strong attention to detail and workload management experience.
• Advanced user of Excel, Power BI and Tableau.
• Educated to degree level or equivalent.

Experience or knowledge of UK rail revenue processes and industry systems (e.g. LENNON, ORCATS, MOIRA) is advantageous but not essential.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Important Notice to Candidate: AI Use Monitoring

Please be advised that all responses to questions on this application form will be carefully monitored for indications of AI assistance. It is important to us that you are being your authentic self so please base your answers on your personal knowledge and experience.

Any detected use of AI-generated content will result in disqualification from the application process. We value integrity and transparency in all applications and appreciate your cooperation in maintaining these standards.

Supporting Our Frontline 

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 25 Oct 2026

Department: Managerial/Administration

Salary: £66,000 dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing.  With over 2,600 employees, our people are the reason for our success, our Train Planning & Access Department make a crucial contribution to this. Ten times accredited as a Top Employer, and Gold accredited for Inclusive Employers we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Permanent Timetable Delivery Manager based at Derby.

Main Duties of the role:

• Lead direct reports, ensuring objectives and deliverables within the accountability of the (Permanent) Timetable & Resource Planners are delivered to agreed timescales, cost, and quality, and through the required management competencies and business values.
• To ensure the compliance of the permanent timetable at all stages of the timetable development process; through collaborating within meetings and forums, including Timetable Development Working Group, Timetable Strategy Group and Timetable Readiness Group.
• To support on the development of business case opportunities for timetable initiatives which deliver sustainable, efficient, resilient, and compliant high performing, compliant, accurate, efficient and revenue generative timetables and train plans.
• To lead the delivery of the permanent timetable rolling stock and train crew diagrams which comply with operating rules, trade union agreements and constraints within agreed timescales.
• Leading regular meetings throughout the timetable development processes, to represent EMR and ensure the timetable offer is reflective of the agreed timetable scope.
• Confirm with the Network Regulatory Access Manager that EMR has the required track access rights to operate its permanent timetable plans in accordance with the Network Code.
• To lead and deliver projects successfully within the Annual Business Plan with other functions and stakeholders which are set to achieve the optimum operating timetable plan for EMR.
• To lead the relationship with the Amended Planning team and the Timetable Information team to enable the handover of the permanent timetable into the amending planning and passenger information publication processes.
• Lead the review process to monitor the performance and effectiveness of the permanent timetable once this is implemented.
• Lead the management of the Operational Planning Rules process"

 Skills and Experience required

• A passion for people and stakeholder management
• Demonstrable experience of train planning is prefered
• Computer literacy required in common applications such as Word and Excel
• Ability to comprehend and take cognisance of EMR’s wider business strategies.
• General knowledge of East Midlands railway geography, the train services and rolling stock operated by EMR
• Excellent communicator and team player
• Willingness to travel in order to maintain excellent working relationships and communications with Network Rail and other TOCs

If you don’t think you’ve got all the above, but you have the drive and enthusiasm for this role with the potential to grow, please still consider applying. We’d really like to hear from you.

Supporting Our Frontline

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

As well as a competitive salary, we’ll also offer you:

• Excellent Railway Pension scheme
• Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK
• Friends and Family discounted Tickets on the EMR Network
• 32 Days paid leave, increasing to 34 after 2 years’ service
• 75% discount on National Travel (inc partner and dependants)
• Various training opportunities

…and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 22 Oct 2026

Department: Managerial/Administration

Salary: circa £48,896