Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Customer Ambassador – Fixed Term Contract – Nottingham

Be the welcoming face of EMR and help make every customer journey a positive one.

Our Customer Ambassador are at the heart of the customer experience at our stations. As one of the first people customers may meet when they arrive, you’ll play an important role in creating a friendly, welcoming and safe environment for everyone travelling with EMR.

You’ll be there to greet customers, provide help and information, answer questions and offer guidance throughout their journey. Whether that’s helping someone find their platform, supporting a customer who needs additional assistance or simply providing a friendly face and a warm welcome, your positive attitude can make a real difference.

You will be the face of EMR at the station, and we’re looking for people with positive energy, a genuine passion for helping others, a can-do attitude and a strong work ethic to join our fantastic team in Nottingham.

Customer Ambassadors will provide a friendly, visible and proactive presence, helping customers navigate their journey and ensuring they have the information and support they need.

Key responsibilities include:

• Providing live train service and disruption information
• Supporting customers with journey planning
• Providing platform guidance and directions
• Offering advice on ticket acceptance and validity
• Providing information and guidance on Delay Repay
• Supporting customers with rail replacement services
• Helping customers with wayfinding and navigating the station
• Providing onward travel information
• Supporting queue management during busy periods
• Proactively engaging with customers, offering reassurance and assistance where needed
• Providing drink apology vouchers, as appropriate, along with other customer care items such as sweets or chocolates
• Support with Passenger Assistance as and when required.
   
   

About you

You don’t need previous railway experience to become a Customer Ambassador. Previous experience in a customer-facing role would be advantageous, but it’s not essential.

What matters most to us is your attitude and your approach to customer service.

We’re looking for people who are:

• Friendly, approachable and confident when speaking with customers.
• Passionate about providing excellent customer service.
• Positive, enthusiastic and able to bring energy to every interaction.
• Calm and professional when dealing with challenging situations.
• Hard-working, reliable and willing to go the extra mile for our customers.
• Comfortable working as part of a team.
• Able to communicate clearly with a wide range of people.
• Proactive and willing to learn and develop within the role.

Full training will be provided to successful candidates, so if you have the right attitude and a passion for helping people, we’d love to hear from you.

Working with us

As a Customer Ambassador, you will be required to be flexible, working 35hrs per week over 5 days between Sunday to Saturday 

As well as a competitive salary, we’ll also offer you:

• Defined benefit pension scheme.
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
• Friends and Family discounted tickets on the EMR network.
• 75% discount on national leisure travel (including partner and dependants).
• Up to 32 days annual leave per year.
• And many more benefits!

How to apply

To apply, please complete the online application form and upload your CV.

As we operate a blind screening process, please remove all personal information, including your name, from your CV.

Due to the nature of this role, if your application is shortlisted, you will be invited to complete an online Task-Based Assessment as part of the next stage of our application and shortlisting process.

If you pass the online Task Based Assessment you will be invite to attend an Assessment Day on the Thursday 24^th September.

If you’re passionate about people, enjoy helping others and want to be part of the team that makes a difference to our customers every day, we’d love to hear from you.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 30 Aug 2026

Department: Customer Experience

Salary: £26,661.87
You will also receive 10% unsocial Shift Allowance

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Customer Ambassador – Fixed Term Contract – Sheffield

Be the welcoming face of EMR and help make every customer journey a positive one.

Our Customer Ambassador are at the heart of the customer experience at our stations. As one of the first people customers may meet when they arrive, you’ll play an important role in creating a friendly, welcoming and safe environment for everyone travelling with EMR.

You’ll be there to greet customers, provide help and information, answer questions and offer guidance throughout their journey. Whether that’s helping someone find their platform, supporting a customer who needs additional assistance or simply providing a friendly face and a warm welcome, your positive attitude can make a real difference.

You will be the face of EMR at the station, and we’re looking for people with positive energy, a genuine passion for helping others, a can-do attitude and a strong work ethic to join our fantastic team in Sheffield.

Customer Ambassadors will provide a friendly, visible and proactive presence, helping customers navigate their journey and ensuring they have the information and support they need.

Key responsibilities include:

• Providing live train service and disruption information
• Supporting customers with journey planning
• Providing platform guidance and directions
• Offering advice on ticket acceptance and validity
• Providing information and guidance on Delay Repay
• Supporting customers with rail replacement services
• Helping customers with wayfinding and navigating the station
• Providing onward travel information
• Supporting queue management during busy periods
• Proactively engaging with customers, offering reassurance and assistance where needed
• Providing drink apology vouchers, as appropriate, along with other customer care items such as sweets or chocolates
• Support with Passenger Assistance as and when required.
   
   

About you

You don’t need previous railway experience to become a Customer Ambassador. Previous experience in a customer-facing role would be advantageous, but it’s not essential.

What matters most to us is your attitude and your approach to customer service.

We’re looking for people who are:

• Friendly, approachable and confident when speaking with customers.
• Passionate about providing excellent customer service.
• Positive, enthusiastic and able to bring energy to every interaction.
• Calm and professional when dealing with challenging situations.
• Hard-working, reliable and willing to go the extra mile for our customers.
• Comfortable working as part of a team.
• Able to communicate clearly with a wide range of people.
• Proactive and willing to learn and develop within the role.

Full training will be provided to successful candidates, so if you have the right attitude and a passion for helping people, we’d love to hear from you.

Working with us

As a Customer Ambassador, you will be required to be flexible, working 35hrs per week over 5 days between Sunday to Saturday 

As well as a competitive salary, we’ll also offer you:

• Defined benefit pension scheme.
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
• Friends and Family discounted tickets on the EMR network.
• 75% discount on national leisure travel (including partner and dependants).
• Up to 32 days annual leave per year.
• And many more benefits!

How to apply

To apply, please complete the online application form and upload your CV.

As we operate a blind screening process, please remove all personal information, including your name, from your CV.

Due to the nature of this role, if your application is shortlisted, you will be invited to complete an online Task-Based Assessment as part of the next stage of our application and shortlisting process.

If you pass the online Task Based Assessment you will be invite to attend an Assessment Day on the Thursday 24^th September.

If you’re passionate about people, enjoy helping others and want to be part of the team that makes a difference to our customers every day, we’d love to hear from you.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 30 Aug 2026

Department: Customer Experience

Salary: £26,661.87
You will also receive 10% unsocial Shift Allowance

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Customer Ambassador – Fixed Term Contract – Leicester

Be the welcoming face of EMR and help make every customer journey a positive one.

Our Customer Ambassador are at the heart of the customer experience at our stations. As one of the first people customers may meet when they arrive, you’ll play an important role in creating a friendly, welcoming and safe environment for everyone travelling with EMR.

You’ll be there to greet customers, provide help and information, answer questions and offer guidance throughout their journey. Whether that’s helping someone find their platform, supporting a customer who needs additional assistance or simply providing a friendly face and a warm welcome, your positive attitude can make a real difference.

You will be the face of EMR at the station, and we’re looking for people with positive energy, a genuine passion for helping others, a can-do attitude and a strong work ethic to join our fantastic team in  Leicester.

Customer Ambassadors will provide a friendly, visible and proactive presence, helping customers navigate their journey and ensuring they have the information and support they need.

Key responsibilities include:

• Providing live train service and disruption information
• Supporting customers with journey planning
• Providing platform guidance and directions
• Offering advice on ticket acceptance and validity
• Providing information and guidance on Delay Repay
• Supporting customers with rail replacement services
• Helping customers with wayfinding and navigating the station
• Providing onward travel information
• Supporting queue management during busy periods
• Proactively engaging with customers, offering reassurance and assistance where needed
• Providing drink apology vouchers, as appropriate, along with other customer care items such as sweets or chocolates
• Support with Passenger Assistance as and when required.
   
   

About you

You don’t need previous railway experience to become a Customer Ambassador. Previous experience in a customer-facing role would be advantageous, but it’s not essential.

What matters most to us is your attitude and your approach to customer service.

We’re looking for people who are:

• Friendly, approachable and confident when speaking with customers.
• Passionate about providing excellent customer service.
• Positive, enthusiastic and able to bring energy to every interaction.
• Calm and professional when dealing with challenging situations.
• Hard-working, reliable and willing to go the extra mile for our customers.
• Comfortable working as part of a team.
• Able to communicate clearly with a wide range of people.
• Proactive and willing to learn and develop within the role.

Full training will be provided to successful candidates, so if you have the right attitude and a passion for helping people, we’d love to hear from you.

Working with us

As a Customer Ambassador, you will be required to be flexible, working 35hrs per week over 5 days between Sunday to Saturday 

As well as a competitive salary, we’ll also offer you:

• Defined benefit pension scheme.
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
• Friends and Family discounted tickets on the EMR network.
• 75% discount on national leisure travel (including partner and dependants).
• Up to 32 days annual leave per year.
• And many more benefits!

How to apply

To apply, please complete the online application form and upload your CV.

As we operate a blind screening process, please remove all personal information, including your name, from your CV.

Due to the nature of this role, if your application is shortlisted, you will be invited to complete an online Task-Based Assessment as part of the next stage of our application and shortlisting process.

If you pass the online Task Based Assessment you will be invite to attend an Assessment Day on the Thursday 24^th September.

If you’re passionate about people, enjoy helping others and want to be part of the team that makes a difference to our customers every day, we’d love to hear from you.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 30 Aug 2026

Department: Customer Experience

Salary: £26,661.87
You will also receive 10% unsocial Shift Allowance

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Customer Ambassador – Fixed Term Contract – London St Pancras

Be the welcoming face of EMR and help make every customer journey a positive one.

Our Customer Ambassador are at the heart of the customer experience at our stations. As one of the first people customers may meet when they arrive, you’ll play an important role in creating a friendly, welcoming and safe environment for everyone travelling with EMR.

You’ll be there to greet customers, provide help and information, answer questions and offer guidance throughout their journey. Whether that’s helping someone find their platform, supporting a customer who needs additional assistance or simply providing a friendly face and a warm welcome, your positive attitude can make a real difference.

You will be the face of EMR at the station, and we’re looking for people with positive energy, a genuine passion for helping others, a can-do attitude and a strong work ethic to join our fantastic team in St Pancras.

Customer Ambassadors will provide a friendly, visible and proactive presence, helping customers navigate their journey and ensuring they have the information and support they need.

Key responsibilities include:

• Providing live train service and disruption information
• Supporting customers with journey planning
• Providing platform guidance and directions
• Offering advice on ticket acceptance and validity
• Providing information and guidance on Delay Repay
• Supporting customers with rail replacement services
• Helping customers with wayfinding and navigating the station
• Providing onward travel information
• Supporting queue management during busy periods
• Proactively engaging with customers, offering reassurance and assistance where needed
• Providing drink apology vouchers, as appropriate, along with other customer care items such as sweets or chocolates
• Support with Passenger Assistance as and when required.
   
  About you

You don’t need previous railway experience to become a Customer Ambassador. Previous experience in a customer-facing role would be advantageous, but it’s not essential.

What matters most to us is your attitude and your approach to customer service.

We’re looking for people who are:

• Friendly, approachable and confident when speaking with customers.
• Passionate about providing excellent customer service.
• Positive, enthusiastic and able to bring energy to every interaction.
• Calm and professional when dealing with challenging situations.
• Hard-working, reliable and willing to go the extra mile for our customers.
• Comfortable working as part of a team.
• Able to communicate clearly with a wide range of people.
• Proactive and willing to learn and develop within the role.

Full training will be provided to successful candidates, so if you have the right attitude and a passion for helping people, we’d love to hear from you.

Working with us

As a Customer Ambassador, you will be required to be flexible, working 35hrs per week over 5 days between Sunday to Saturday 

As well as a competitive salary, we’ll also offer you:

• Defined benefit pension scheme.
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
• Friends and Family discounted tickets on the EMR network.
• 75% discount on national leisure travel (including partner and dependants).
• Up to 32 days annual leave per year.
• And many more benefits!

How to apply

To apply, please complete the online application form and upload your CV.

As we operate a blind screening process, please remove all personal information, including your name, from your CV.

Due to the nature of this role, if your application is shortlisted, you will be invited to complete an online Task-Based Assessment as part of the next stage of our application and shortlisting process.

If you pass the online Task Based Assessment you will be invite to attend an Assessment Day on the Thursday 24^th September.

If you’re passionate about people, enjoy helping others and want to be part of the team that makes a difference to our customers every day, we’d love to hear from you.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 30 Aug 2026

Department: Customer Experience

Salary: £26,485.41 plus London Allowance £2,855.17 per anum
You will also receive 10% unsocial Shift Allowance

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Customer Ambassador – Fixed Term Contract – Derby

Be the welcoming face of EMR and help make every customer journey a positive one.

Our Customer Ambassador are at the heart of the customer experience at our stations. As one of the first people customers may meet when they arrive, you’ll play an important role in creating a friendly, welcoming and safe environment for everyone travelling with EMR.

You’ll be there to greet customers, provide help and information, answer questions and offer guidance throughout their journey. Whether that’s helping someone find their platform, supporting a customer who needs additional assistance or simply providing a friendly face and a warm welcome, your positive attitude can make a real difference.

You will be the face of EMR at the station, and we’re looking for people with positive energy, a genuine passion for helping others, a can-do attitude and a strong work ethic to join our fantastic team in Derby.

Customer Ambassadors will provide a friendly, visible and proactive presence, helping customers navigate their journey and ensuring they have the information and support they need.

Key responsibilities include:

• Providing live train service and disruption information
• Supporting customers with journey planning
• Providing platform guidance and directions
• Offering advice on ticket acceptance and validity
• Providing information and guidance on Delay Repay
• Supporting customers with rail replacement services
• Helping customers with wayfinding and navigating the station
• Providing onward travel information
• Supporting queue management during busy periods
• Proactively engaging with customers, offering reassurance and assistance where needed
• Providing drink apology vouchers, as appropriate, along with other customer care items such as sweets or chocolates
• Support with Passenger Assistance as and when required.
   

About you

You don’t need previous railway experience to become a Customer Ambassador. Previous experience in a customer-facing role would be advantageous, but it’s not essential.

What matters most to us is your attitude and your approach to customer service.

We’re looking for people who are:

• Friendly, approachable and confident when speaking with customers.
• Passionate about providing excellent customer service.
• Positive, enthusiastic and able to bring energy to every interaction.
• Calm and professional when dealing with challenging situations.
• Hard-working, reliable and willing to go the extra mile for our customers.
• Comfortable working as part of a team.
• Able to communicate clearly with a wide range of people.
• Proactive and willing to learn and develop within the role.

Full training will be provided to successful candidates, so if you have the right attitude and a passion for helping people, we’d love to hear from you.

Working with us

As a Customer Ambassador, you will be required to be flexible, working 35hrs per week over 5 days between Sunday to Saturday 

As well as a competitive salary, we’ll also offer you:

• Defined benefit pension scheme.
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
• Friends and Family discounted tickets on the EMR network.
• 75% discount on national leisure travel (including partner and dependants).
• Up to 32 days annual leave per year.
• And many more benefits!

How to apply

To apply, please complete the online application form and upload your CV.

As we operate a blind screening process, please remove all personal information, including your name, from your CV.

Due to the nature of this role, if your application is shortlisted, you will be invited to complete an online Task-Based Assessment as part of the next stage of our application and shortlisting process.

If you pass the online Task Based Assessment you will be invite to attend an Assessment Day on the Thursday 24^th September.

If you’re passionate about people, enjoy helping others and want to be part of the team that makes a difference to our customers every day, we’d love to hear from you.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 30 Aug 2026

Department: Customer Experience

Salary: £26,661.87 per annum
You will also receive 10% unsocial Shift Allowance

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. 

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Senior Commercial Insights Manager. 

Please note that this is an 18-month fixed-term contract (FTC) to cover maternity leave.

In this role, you will lead EMR’s commercial insights and analysis activity, combining customer research with robust revenue reporting to understand performance and identify growth opportunities.

You will manage and develop a high-performing team, oversee forecasting and financial modelling to maximise ROI, and act as a key link across departments – championing commercial thinking and delivering initiatives that grow passenger revenue.

What else you’ll be involved in:

Strategy & Insight

• Develop and deliver the commercial analysis and insights strategy, providing robust revenue reporting and actionable insight to inform wider commercial plans.
• Lead customer and market research projects, building strong business cases and ensuring outcomes directly shape strategy.
• Provide clear, tailored analysis to senior stakeholders to support data-driven decision-making.

Financial Planning & Performance

• Oversee annual budgets and quarterly forecasts across passenger revenue, car parks and commissions.
• Monitor and mitigate commercial risks, protecting revenue through periods of change and operational disruption.
• Ensure commercial programmes and initiatives are optimised to deliver expected revenue benefits.

Leadership & Commercial Culture

• Lead and develop a high-performing Commercial Insights team, setting clear priorities and supporting capability growth and succession planning.
• Champion commercial thinking across the business, educating stakeholders on revenue drivers and influencing decision-making.
• Represent the business at industry forums, maintaining expertise in rail demand and advocating organisational interests.

What we need from you:

• Strong analytical expertise in data analysis, forecasting, financial modelling and visualisation.
• Highly commercially astute, able to interpret performance drivers and influence outcomes.
• Proven leader with experience developing high-performing teams.
• At least 3 years’ experience leading a data or insights team, with a proven ability to develop capability and deliver high-quality outputs.
• Strategic thinker with excellent problem-solving skills.
• Confident communicator, able to translate complex data into clear insight for varied audiences.
• Highly organised, with strong attention to detail and workload management experience.
• Advanced user of Excel, Power BI and Tableau.
• Educated to degree level or equivalent.

Experience or knowledge of UK rail revenue processes and industry systems (e.g. LENNON, ORCATS, MOIRA) is advantageous but not essential.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Interviews will provisionally take place in the w/c 5th October 2026.

Important Notice to Candidate: AI Use Monitoring

Please be advised that all responses to questions on this application form will be carefully monitored for indications of AI assistance. It is important to us that you are being your authentic self so please base your answers on your personal knowledge and experience.

Any detected use of AI-generated content will result in disqualification from the application process. We value integrity and transparency in all applications and appreciate your cooperation in maintaining these standards.

Supporting Our Frontline 

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 13 Sep 2026

Department: Managerial/Administration

Salary: £66,000 dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day. With over 2,600 employees, our people are the reason we are so successful. 10 times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.  

We have an outstanding opportunity to join our Talent Pool for the role of On Train Service Delivery Manager based at Nottingham.   

The Talent Pool means that while we do not have an immediate vacancy at the time of advertising, we are recruiting into a talent pool in readiness for the next available vacancy.  Successful candidates will remain in the pool for a maximum of 12 months.  During this 12 month period, we can consider you for the role whenever a vacancy arises. 

We’re looking for a business manager and people leader to join us at East Midlands Railway, where you’ll find your place as a leader representing the communities we serve and driving a sustainable railway for the East Midlands. As an On-Train Service Delivery Manager, you will be empowered to move your depot from good to great through effective leadership and customer-focused innovation.  

To be successful in the role, you’ll have previous experience in leading a team in an agile, fast-paced environment, and you’ll champion our vision and values to ensure that customers are at the heart of our sustainable railway for the East Midlands. You will understand how your depot interacts with the wider railway industry, recognise the needs of your train crew, and identify opportunities to improve both customer service and the commercial success of the business. 

The Opportunity   

Reporting to the On-Train Depot Manager, you will have sole responsibility for managing a team of Senior Conductors, Train Managers, and Customer Hosts. You’ll be supported by multiple subject matter experts as well as having access to a range of development programs to support you being successful within the role.  You’ll drive business initiatives with positivity and pace, ensuring the delivery of EMR’s people, safety, and performance commitments. Additionally, you will work closely with the wider on-train depot management team to implement and deliver engagement and performance strategies, fostering a culture of excellence across your team. 

People  

• Develop and maintain good industrial relations with recognised trade unions.  
• Supporting the growth of your team through performance and development opportunities available within the business, building positive relationships to understand your teams’ personal challenges, setting realistic goals to drive engagement and improvement.  
• Own and manage Employee Relations cases (absence management, disciplinary and grievance investigations, flexible working etc..) complying to employment legislation as well as company policy and procedures.  
• Deliver engagement activities and support the business’ wellbeing plan.  
• Ensure that the right people with the right skills are recruited into the right role to enhance business capability and performance.  
     

Safety  

• Sound and proactive management of train guard competency including fitness for duty checks, dispatch monitoring and implementing competency development plans where appropriate.  
• Respond to accidents and incidents, completing any associated investigations and presenting recommendations. 
• Promote a safe working culture on the railways through your team by conducting regular safety briefings and ensure compliance with industry rulebooks and the appropriate safety management systems.  

Performance  

• Critically analyse performance data
• Identifying trends in performance for your depot

To be great in this role you will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis, with a proven track record of managing high performing teams in a customer focused environment.  

Please note this role can at times involve irregular hours and on-call commitment.  

 What We Offer

• Competitive salary and pension scheme
• Free First - Class Duty travel on the EMR network
• Free Standard Class leisure travel for you, your partner AND dependents on EMR network
• Flexible working hours and supportive team environment
• 32 days holiday per year, increasing to 34
• Commitment to inclusion, diversity, and sustainability

This is a fantastic opportunity to anyone looking to take their next step into a challenging, fast paced management role.  You will be part of a great team!  

To apply please complete the online application form and upload your CV, as we operate blind screening, please remove personal details from your CV. 

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process. 

Closing Date: 04 Sep 2026

Department: Customer Experience

Salary: £46,062.63
First Class Duty travel, Free Standard Class leisure travel and discounted travel on other train operating companies for you and for any partner and all dependents.

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful and our Commercial team make a crucial contribution to this. 

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in some areas. We’re therefore taking positive steps to promote a positive and inclusive culture and we welcome applications from everyone to help us better represent our communities.

We have an exciting opportunity to join #TeamEMR as a Commercial Analyst.

This role reports to the Senior Commercial Insights Manager and is based in our head office in Derby. This is a fantastic opportunity for someone who has strong analytical skills and a drive to make a measurable difference in achieving financial targets and driving commercial development. Utilising a range of skills and systems, you will play a key role in helping the business to develop a greater understanding of our customers and identifying opportunities for revenue growth.

Key Roles and Responsibilities

• Help to shape and deliver the commercial analysis and insights strategy to guide our commercial approach as a business and drive revenue growth
• Provide regular and ad-hoc revenue reporting and analysis, generating insights into our customers and markets and presenting findings to a wide range of stakeholders including senior level executives
• Design, develop and maintain scalable self-service reporting and dashboard solutions, enabling stakeholders across the business to independently access, explore and act on commercial data
• Identify opportunities to improve analytical processes, reporting, and ways of working, to drive efficiencies, enhance data quality and help embed best practice across the Commercial Insights team
• Support research projects, providing input to market research proposals and capturing the learnings of research to improve internal analysis
• Conduct financial modelling to evaluate the expected revenue benefits of business cases and analyse the observed impacts once projects are delivered to assess whether benefits are being realised
• Be an expert on revenue performance for the rest of the business, helping other departments to understand what drives revenue performance and making sure commercial impacts are considered in all business initiatives

Key Skills & Experience

• Educated to at least degree level or equivalent experience
• Strong commercial acumen, with the ability to accurately assess the factors influencing performance and make recommendations to optimise commercial results
• Highly skilled in numerical analysis, with the ability to deliver detailed analysis, financial modelling, forecasting, and reporting, using tools such as Microsoft Excel, Power BI, Tableau or other similar data visualisation platforms
• Proficiency working with large, complex datasets, including data extraction, transformation and modelling, to support scalable analytics. Experience using SQL and SQL Server Management Studio beneficial but not essential
• Strong experience developing interactive dashboards and self-service reporting solutions, with a focus on usability, accessibility and stakeholder adoption
• Excellent ability to interpret business requirements and translate complex issues into clear, concise and audience-appropriate insights and recommendations
• Self-motivation, positivity and determination to deliver high quality outcomes in your work, both individually and as part of a team
• Ability to grasp and solve complex issues and systems quickly and independently

As well as a competitive salary, we’ll also offer you:

• 32 days annual leave (including bank holidays), rising to 34 days after 2 years of service
• Hybrid working 
• Free travel on East Midlands Railway and other train companies operated by Transport UK
• 75% discount on other national rail train companies, including for partners and dependants
• Discounted friends and family tickets on the EMR network
• Various personal development and progression opportunities
• Excellent pension scheme

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and on site 2-3 days per week. Should you wish to work full time on site, this is also an option.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Recruitment Process

Our recruitment process will consist of the following stages:

1. Application
Submit your application online, including your CV (personal details removed) and responses to the questions.

2. Video Interview
If shortlisted, you’ll be invited to a video interview.

3. Assessment
Candidates who are successful at the video interview stage will be invited to complete an assessment.

4. Final Interview & Presentation
Candidates who are successful at the assessment stage will be invited to a final interview, which will include a presentation.

Interviews will provisionally be held in the w/c 12th October 2026

Important Notice to Candidate: AI Use Monitoring

Please be advised that all responses to questions on this application form will be carefully monitored for indications of AI assistance. It is important to us that you are being your authentic self so please base your answers on your personal knowledge and experience.

Any detected use of AI-generated content will result in disqualification from the application process. We value integrity and transparency in all applications and appreciate your cooperation in maintaining these standards.

Supporting Our Frontline 

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 02 Sep 2026

Department: Managerial/Administration

Salary: circa £48,896, dependent on experience + free train travel on EMR services

We are proud to be One Team at East Midlands Railway. We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join us as a Fleet Performance Engineer.

About the role

You will be responsible for driving fleet performance improvements by using data and insight to identify opportunities, delivering improvement initiatives, and building strong relationships with internal teams and external partners to enhance reliability and operational performance.

Key responsibilities include:

Performance Improvement & Delivery

• Own and deliver Performance Improvement Plans for EMR fleets, ensuring actions are tracked, stakeholders are held accountable, and progress is reported.
• Work with Fleet Engineers and the Performance team to identify and implement technical improvements, modifications and process changes.
• Lead joint investigations into performance issues, identifying solutions across people, process and technical interfaces.
• Develop technical solutions to performance-related issues in collaboration with Fleet Engineers, ROSCOs, maintainers and external design consultants.

Stakeholder Collaboration & Relationship Management

• Work with key stakeholders across the business, particularly Fleet Engineers, to agree priorities for fleet performance and customer experience.
• Build strong relationships with Network Rail, Fleet teams, Operations and external partners to support the Joint Performance Strategy.
• Chair operational forums to ensure effective communication between Fleet, Drivers, Control and On Train teams.

Performance Data, Reporting & Governance

• Validate fleet performance data to ensure its accuracy and integrity, including vehicle defect and incident reporting.
• Monitor, analyse and report on fleet performance, using data to inform decisions and drive continuous improvement.
• Support Track Access Agreement claims by gathering, validating and collating relevant performance evidence.

External Partnership & Funding

• Represent Fleet within the EMR–Network Rail Joint Performance Team and Joint Performance Board.
• Identify and pursue funding opportunities with Network Rail and other stakeholders to support fleet performance initiatives.

Leadership & Team Support

• Deputise for the Fleet Performance Manager and other direct reports as required.

About you

• Degree qualified in an engineering discipline (or equivalent experience) and working towards Chartered Engineer status (Electrical or Mechanical).
• Experience in a technical, engineering or operational rail environment, with knowledge of rolling stock systems and maintenance.
• Strong stakeholder management skills, with the ability to build collaborative relationships across internal teams and external partners.
• Experience of delivering projects and driving performance improvements using data and analysis.
• Excellent problem-solving, communication and influencing skills.
• Knowledge of rail industry standards, procedures and performance regimes.
• Experience introducing a new fleet of trains is desirable

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit Railway pension scheme
• 32 days’ holiday in the first 2 years; moving up to 34 days’ thereafter
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER and 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 02 Sep 2026

Department: Managerial/Administration

Salary: circa £53,561.20 dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

We have an exciting opportunity to join #TeamEMR as a Retail Assistant based at Skegness station, this role requires you to work shifts with early starts and late finishes including weekends.

This is a part time vacancy working 18.5hrs per week, including weekends 

Our Retail Assistants provide comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to our customers.

You will be responsible for the care of all station equipment and ensure compliance with health and safety is maintained at all times as well as high level of customer service. 

The Retail Assistant will also:

• Ensure customers are provided with the available accurate and timely information
• Ensure own safety and that of others at all times
• Provide a high quality ticket retailing and customer care service 
• Make reservations for customers and assist them with their travel arrangements
• Proactively ensure that information is communicated within the station team and to other locations as appropriate
• Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.
• Ensure that cash is remitted promptly and according to EMT’s procedures
• Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers as required
• Announce train arrivals and departures as required
• Ensure posters are displayed on the station, replacing any which are faded or out of date as required.
• Assist with disabled passengers as required
• Carry out fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
• Undertake Evacuation Warden duties as required
• Ensure that the station environment is kept safe for all users in all weather conditions, including undertaking winter weather precautions

As a Retail Assistant, you will be required to work shifts, including some evenings and weekends. Offers made to successful candidates are also subject to satisfactory completion of a medical assessment, including drugs and alcohol screening.

Previous experience within a customer facing role would be advantageous, but is not essential. We are looking for hard working and customer focused people to join our team.  Training will be provided to the successful candidates. 

To apply please complete the online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.  

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free standard leisure travel on the EMR network and Train Operating Companies under Abellio & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Up to 32 days annual per year
• …and many more!

Previous experience within a customer facing role would be advantageous but is not essential. We are looking for hard working and customer focused people to join our team.  Training will be provided to the successful candidates.  

To apply please complete the online application form and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.  

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 25 Aug 2026

Department: Customer Experience

Salary: £12,980.37 for the first 6 months then £14,900.09 there after.