Join East Midlands Railway as a Customer Service Officer – and help keep our region moving

Are you great with people, calm under pressure, and ready to make a real difference every day? At East Midlands Railway (EMR), we’re looking for Customer Service Officers to be a welcoming, confident and proactive presence at Lincoln station.

This is your chance to play a vital role in keeping our customers safe, informed and on the move.

Why join EMR?

At EMR, we’re proud to be One Team. With over 2,600 colleagues, we work together to deliver safe, reliable journeys and outstanding customer experiences across the region.

We’re a Top Employer (10-time accredited) and hold Gold Inclusive Employers Status—recognition of our commitment to building a workplace where everyone feels valued, supported, and able to be themselves.

What you’ll be doing

As a Customer Service Officer, you’ll be at the heart of station life. No two days are the same, and you’ll play a key role in both customer experience and safety-critical operations.

You will:

• Safe draw down and movement of train services within the station.
• Provide clear advice, information and reassurance to customers
• Support passengers who may need extra assistance
• Carry out station safety and security checks
• Maintain a visible, approachable presence on the platforms
• Deliver exceptional service—especially during busy or disrupted periods

If you enjoy variety, responsibility, and working in a fast-paced environment, you’ll thrive here.

What we’re looking for

You don’t need railway experience—we’ll give you all the training and support you need to succeed.

We’re looking for people who are:

• Friendly, positive and proactive
• Confident communicating with a wide range of people
• Able to stay calm and make decisions under pressure
• Flexible and willing to work shifts, including early mornings, evenings and weekends

This is a safety-critical role, so you’ll need to pass a medical assessment, including drugs and alcohol screening and a colour vision test, before starting.

What you’ll get in return

Alongside a competitive salary, you’ll benefit from:

• A defined benefit pension scheme
• Free standard leisure travel on EMR and partner networks
• Friends & Family discounted tickets
• 75% discount on national leisure travel for you, your partner and dependants
• And a range of additional benefits to support your wellbeing and lifestyle

Ready to apply?

What do I do if I have questions before applying?
 
Why not Join us at on an Information Session, where we’ll share an overview of the role, example shift pattern, outline expectations, and give interested candidates the opportunity to ask questions before applying. 
 
The session will take place on Tuesday 11th August at 5.00pm on Microsoft Teams. Please register your interest via the link below no later than the 10th of August.
 
Lincoln Customer Service Officer Information Session  – Fill in form

Please note that registering for the information session is not your application for the role.
 

If you’re successful, you may be offered a role straight away or placed into our talent pool for up to 12 months—so you won’t need to reapply if a suitable vacancy arises.

Building a more inclusive railway

We know our workforce doesn’t yet fully reflect the communities we serve—particularly in terms of gender and ethnic diversity. We’re committed to changing that and strongly encourage applications from underrepresented groups.

Everyone is welcome at EMR.

Closing Date: 14 Aug 2026

Department: Customer Experience

Salary: £25,960.74 per annum rising to £29,800.19 after 6 months
Free travel EMR services and 75% discount on all other train operators

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We’re looking for a highly skilled safety professional to lead and manage EMR’s Occupational Safety Management System (SMS). This is a pivotal role ensuring our occupational health and safety practices not only meet legislation and industry standards but also support continual improvement across the business.

 Main Duties of the Role:

• Managing and evolving our occupational SMS to remain fully compliant and fit for purpose.
• Leading the audit and assurance programme, ensuring robust safety performance across the business.
• Maintaining and continually improving our Compliance Register and Safety Certification.
• Providing expert advice on occupational and fire safety.
• Representing EMR at key industry forums to influence, align and innovate safety practices.
• Leading and developing a specialist occupational safety standards and compliance team.

Key Requirements for the Role:

• Substantial experience in health and safety leadership in a safety-critical environment—rail industry preferred.
• Deep understanding of UK health and safety legislation and rail industry standards.
• Level 6 qualification in Occupational Health and Safety (or equivalent experience).
• Chartered membership of IOSH.
• Proven leadership and influencing skills, with the ability to engage at all levels.
• Expertise in health and safety risk management and SMS best practice.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit pension scheme
• 32 days’ holiday per year, rising to 34 after 2 years
• Flexible working hours
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.

Closing Date: 14 Aug 2026

Department: Managerial/Administration

Salary: Circa. £61,120

Ten times accredited as a Top Employer, and Gold accredited by Inclusive Employers, we value our people and are dedicated to making sure everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We're therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

East Midlands Railway has an exciting opportunity for an Asset Management Portfolio Governance Manager to play a key role in shaping the future of our stations and estate. Acting as the key interface across the portfolio you will bring internal teams, industry partners and external stakeholders together to coordinate strategic initiatives that deliver lasting benefits for our customers and communities.

Reporting to the Infrastructure and Property Development Lead, you will coordinate portfolio activities to support business planning, investment development, governance and stakeholder engagement to ensure strategic initiatives remain aligned to EMR's long-term objectives.

This is a fantastic opportunity for someone who enjoys connecting people, projects and ideas in a complex and strategic environment. Working alongside development colleagues, you'll provide the coordination, governance and stakeholder interfaces that bring the Strategic Development portfolio together, helping transform opportunities into deliverable programmes that shape the future of EMR's stations and estate.

Key Responsibilities:

• Third Party Development: Act as the primary interface  for third-party development schemes affecting the EMR estate, coordinating multidisciplinary reviews and ensuring proposals align with operational, safety and strategic requirements.
• Strategic Interfaces & Stakeholder Coordination: Act as a key interface between Asset Management, Network Rail, local authorities, developers and industry partners, fostering collaborative working, coordinating consultations and ensuring strategic initiatives are aligned across organisational boundaries
• Portfolio Coordination and Governance: Coordinate governance activities across the Asset Management portfolio, maintaining programme pipelines, reporting dashboards, action trackers and management information to support effective decision-making and investment prioritisation.
• Annual Business Planning: Support the development and coordination of EMR's Annual Business Planning process, preparing investment proposals, business cases, governance papers and supporting documentation.
• Investment Development: Coordinate the development of investment proposals and external funding submissions, ensuring projects progress in line with governance requirements and organisational priorities.
• Masterplanning: Support the development and continuous improvement of station masterplan and Station Vision workstreams, helping to shape long-term investment strategies and future estate development.
• Financial & Portfolio Coordination: Support financial governance through budget monitoring, purchase orders, forecasting and resource planning, ensuring clear visibility of programme performance and delivery.
• Continuous Improvement: Drive improvements in governance, reporting and portfolio management processes while supporting the future development of Asset Management across EMR.
• Knowledge Management: Lead the development of strategic information and knowledge management frameworks, ensuring accurate information supports investment planning and business decision-making.

The successful candidate will have experience of coordinating programmes, portfolios or strategic initiatives within a complex organisation and bringing together multiple stakeholders to achieve shared objectives. You'll be equally comfortable facilitating stakeholder forums, preparing business cases, supporting governance and developing strategic information that enables informed decision-making. With excellent organisational and communication skills, you’ll be comfortable influencing at all levels and have a proactive approach to building collaborative relationships across both internal teams and with external partners.

Experience within rail, infrastructure, property, construction or another regulated environment would be advantageous, although we're equally interested in candidates with transferable governance and strategic planning experience.

Other skills and qualifications:

• Experience of coordinating programmes, portfolios or strategic initiatives.
• Experience acting as the interface between multiple internal and external stakeholders. and strong relationship management skills.
• Experience preparing business cases, governance papers and management reports.
• Excellent organisational skills with the ability to manage competing priorities.
• Financial awareness, including budget monitoring and reporting.
• Understanding of project, programme or portfolio management methodologies.
• A relevant qualification in Project Management, Business Management, Asset Management or a related discipline is desirable.

Why Join Us?

This is an exciting opportunity to influence how East Midlands Railway develops and invests in its stations and estate for years to come. You'll work on projects that make a real difference to our customers while helping shape the long-term future of our railway.

What We Offer:

• Competitive salary & benefits package
• Free & discounted rail travel – for you, your friends and family
• Up to 32 days annual leave
• Defined benefit pension scheme
• Career development opportunities – we invest in our people!

Apply today and help shape the future of East Midlands Railway.

As we operate a blind screening process, please remove all personal information, including your name, from your CV before submitting your application.

Closing Date: 09 Aug 2026

Department: Customer Experience

Salary: circa £45,000 dependant on experience

We have an exciting opportunity to join #TeamEMR as a Fleet and Engineering Manager.

About the role

You will provide senior technical and operational leadership across EMR’s Intercity and Connect fleets, bringing together engineering governance, fleet production delivery and commercial contract management in a complex, safety-critical railway environment.

Leading Fleet Engineering and Fleet Delivery teams, you will drive robust maintenance strategies, strong engineering assurance and high-performing operational delivery. You will work closely with internal teams and maintenance partners to improve fleet performance, manage risk, optimise whole-life costs and ensure safe, reliable and sustainable services for customers.

You will also be accountable for depot safety and operational performance across Etches Park and Bedford Cauldwell, ensuring effective and compliant processes support EMR’s strategic, operational and customer objectives.

Key responsibilities include:

Fleet Operations & Strategic Leadership

• Accountable for the safe, compliant and efficient delivery of the Intercity (Class 222, Class 810) and Connect (Class 360) fleets, providing strategic operational leadership across a complex, safety-critical environment.
• Lead complex operational and engineering decision-making, balancing safety, performance, customer and operational priorities to support effective service delivery.
• Provide authoritative operational and engineering advice to senior business leaders, supporting strategic planning, business risk management and investment decision-making.
• Deputise for the Head of Fleet across strategic, operational and governance responsibilities, providing continuity of senior leadership across the function.

Fleet Engineering & Maintenance Strategy

• Provide integrated leadership across Fleet Engineering and Fleet Delivery, ensuring engineering governance, maintenance strategy, engineering assurance, operational delivery and supplier performance are effectively aligned.
• Develop and own the integrated fleet maintenance and engineering strategy across the Intercity and Connect fleets, ensuring business objectives are delivered through effective prioritisation of resources.
• Provide leadership and direction to Fleet Engineering and Fleet Delivery teams, fostering a high-performing, safety-focused culture.

Safety, Engineering Governance & Compliance

• Provide senior engineering and safety governance across the fleets, including ownership of safety management obligations under ROGS.
• Oversee maintenance strategy, engineering change, defect management, technical investigations and engineering compliance activities, interfacing with ORR and RAIB as required.
• Ensure fleet safety, compliance, reliability and availability targets are achieved through effective engineering governance and assurance.

Supplier & Contract Management

• Govern the delivery and performance of Hitachi, Siemens and Alstom under TSA and TSSSA contractual arrangements, holding contracted maintenance suppliers accountable for operational, engineering, safety and commercial obligations.
• Lead the operational interface between EMR, contracted maintainers and ROSCOs, providing strategic direction to drive fleet reliability, operational performance, engineering compliance and continuous improvement.
• Chair supplier governance forums, including bi-partite, tri-partite, TSA, TSSSA and ROSCO review meetings, ensuring risks, performance issues and contractual obligations are effectively managed and improvement actions delivered.
• Drive supplier performance and continuous improvement, ensuring contractual outputs deliver value for money and meet fleet performance requirements.

Fleet Reliability & Performance Improvement

• Lead fleet reliability growth and performance improvement plans across the Class 222, Class 810 and Class 360 fleets.
• Ensure repeat failures, technical incidents and operational performance risks are identified, investigated and effectively addressed.
• Drive continuous improvement initiatives that improve fleet safety, reliability, availability, operational performance and customer outcomes.

 Class 810 Fleet Introduction & Integration

• Lead the operational introduction, integration and performance improvement of the Class 810 fleet.
• Provide senior engineering and operational leadership to manage introduction risks, resolve technical issues and ensure the fleet achieves agreed reliability and performance targets within required timescales.

Continuous Improvement & Best Practice

• Promote continuous improvement, innovation and industry best practice across fleet engineering and operational delivery.
• Identify and implement opportunities to improve safety, reliability, operational performance, efficiency and customer outcomes.

Leadership, Culture & Organisational Capability

• Provide strategic leadership across Fleet Engineering and Fleet Delivery, ensuring effective prioritisation of resources and delivery of business objectives.
• Build and maintain a high-performing, collaborative and safety-focused culture across internal teams and external maintenance partners.
• Provide clear leadership across organisational interfaces, ensuring engineering, operational, commercial and supplier priorities are aligned.
• 
  

About you

• Chartered Engineer status (Mechanical or Electrical).
• Significant senior leadership experience within a rolling stock or safety-critical engineering environment.
• Strong knowledge of railway engineering standards, maintenance governance and rolling stock legislation.
• Proven experience managing supplier and contractual relationships, including TSA, TSSSA or equivalent outsourced maintenance arrangements.
• Strong commercial, operational and strategic awareness, with the ability to balance safety, performance, customer and financial priorities.
• Demonstrable experience leading fleet reliability growth, operational performance improvement and engineering risk reduction initiatives.
• Experience leading complex operational investigations, recovery planning and performance improvement activities.
• Strong leadership, influencing and stakeholder management skills, with experience operating at senior management level across multi-disciplinary environments.
• Excellent analytical, problem-solving and decision-making skills, with the ability to operate effectively in high-pressure operational environments.
• Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels, both internally and externally.

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit Railway pension scheme
• 32 days’ holiday in the first 2 years; moving up to 34 days’ thereafter
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER and 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

 If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 06 Aug 2026

Department: Managerial/Administration

Salary: circa £65,786 dependent on experience

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At East Midlands Railway (EMR), we are proud to serve over 30 million passengers every year — and none of it would be possible without the dedication and expertise of our people. We are now seeking a Operational Standards and Compliance Manager to join our Safety team, based in Derby.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

The Role

We’re looking for an Operational Standards and Compliance Manager (Professional Head of Operational Standards) to play a lead role in maintaining and enhancing the safety and compliance of EMR’s operations. You will ensure our Safety Management System (SMS) meets all industry standards and legislation, provide expert operational safety leadership, and oversee audit, assurance and risk activities.

Key Responsibilities

• Act as Professional Head of Operational Safety, providing expert guidance across the safety validation process.

• Lead the Operational Risk Assurance and audit programme, identifying non-compliance and driving corrective actions.

• Oversee assurance of operational Competence Management System arrangements and Train Driver licensing compliance.

• Manage and maintain SMS operational procedures, ensuring updates reflect current practices, legislation and industry standards.

• Own the EMR Compliance Register and ensure all changes are communicated and implemented effectively.

• Represent EMR at Network Rail and industry forums, identifying risks, opportunities and emerging standards.

About You

• Significant experience in operational standards and safety leadership within a safety-critical environment, preferably the UK rail industry.

• Strong background in operational change and risk management.

• Excellent safety management, communication and influencing skills.

• Thorough knowledge of relevant legislation and industry standards.

• Understanding of EMR routes and traction types is advantageous.

What We Offer

• Excellent defined benefit pension scheme

• 32 days’ holiday (rising to 34 after 2 years)

• Flexible working hours

• Free First Class duty travel on EMR

• Free and discounted leisure travel for you, family and dependants

• Generous national rail travel discounts

• Training and development opportunities

• Access to employee benefits and discount schemes

How to Apply

Complete the online application and upload your CV. Please remove personal details (including your name) as we operate a blind screening process.

Closing Date: 11 Aug 2026

Department: Managerial/Administration

Salary: Competitive Salary + Excellent Railway Pension and Free Train Travel

At EMR We are proud to be One Team, We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,500 employees, our people are the reason we are so successful, and the IT team make a crucial contribution to this. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

And now we have a great opportunity for someone to join our IT team in Derby as a IT Project Manager.

The successful applicant will be reporting to the Lead IT Project Manager, and you’ll act as the interface between IT, the business user community, suppliers, EMR PMO and potentially TUK (Transport UK) Group IT on all EMR Business impacting systems upgrade, replacement or change projects. 

This is a great opportunity for someone who's’ managed large complex projects, system changes and able to work to tight deadlines. 

What you’ll be doing in this role:

• Manage the business systems and applications program of work, ensuring there is an overall programme plan with milestones, resources, cost analysis, and reports to the IT & Systems Programme Manager.
• Line manages a team to deliver business projects on time, within budget and scope.
• Be responsible for delivery of project plans aligned to business commitments, BAU initiatives and as per approved time, scope & budget ensuring required resourcing is approved with technical managers.
• Maintain core set of project deliverables (i.e. timing plan, resource plan, budget tracking, RAID logs etc), making this available for IT management and PMO and keeping them regularly up to date.
• Ensure that Project stakeholders are furnished with the appropriate level of engagement to meet and surpass their needs.
• Balance Project constraints of time, cost, quality and scope with the ambitions of project stakeholders. 
• Negotiate with Operational leads to ensure that Projects are appropriately resourced and negotiate solutions to conflicts, particularly with supplier partners.
• Manage conflicts between stakeholders, project delivery representatives ensuring that Project objectives are protected whilst fostering a positive working environment in line with EMR values.
• Be accountable for the financial planning, control and budgetary commitments within the agreed Project Budget or tolerances. Ensuring that any deviations are identified early and managed and controlled appropriately and projects are delivered within scope, on time and within budget.
• Have a good understanding of the basics Project Finance including ability to forecast effectively, manage change requests and ensure that suppliers are paid promptly and in accordance with financial procedure.

The above list is not exhaustive, and on occasion, the role may need to undertake other reasonable requests as required by their line manager, in line with grade and competence.

To be successful in this role it would be great if you had: 

• Qualified/Experience in either: PRINCE2, AGILE, ITILV3, APMP or PMIBOK
• Educated to degree level or similar experience.
• Aware of ISO standards 27001, 27701, audit & compliance standards, GDPR and security protocols.
• Proven delivery of complex business systems changes (c. 2500 employees) in UK wide digital transformation projects covering application upgrades, replacements, business process improvements, Big Data, BI (analytics) software development.
• Expertise in Project Delivery particularly in complex environments aligned to relevant procurement principles.
• A self-starter, with the ability to operate within a lean HQ and frontline environment, with the ability to switch between strategic and operational project activities.
• Excellent written, verbal and presentation skills as well as being able to communicate at all levels within a large complex and unionised environment.
• General understanding of the basics Project Finance including ability to forecast effectively, manage change requests and ensure that suppliers are paid promptly and in accordance with financial procedure.

As well as a competitive salary, we’ll also offer you:

• Defined benefit Pension scheme
• Free First-Class duty Travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
• Friends and Family discounted tickets on the EMR network
• 75% discount on national leisure travel (inc partner and dependants)
• Flexible working hours 
• 32 days holiday per year

EMR has a hybrid working policy which is applicable for this role. This means the role can be based at home 2-3 days per week and in the office 2-3 days per week. Should you wish to work full time in the office, this is also an option.

To apply please complete the online application form and upload your CV, as we operate blind screening, please remove personal details from your CV.

We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process.

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

Closing Date: 09 Aug 2026

Department: Managerial/Administration

Salary: circa £53,000
Free travel EMR services and 75% discount on all other train operators

We are proud to be One Team at East Midlands Railway. We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work. 

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an exciting opportunity to join us as a Fleet Performance Engineer.

About the role

You will be responsible for driving fleet performance improvements by using data and insight to identify opportunities, delivering improvement initiatives, and building strong relationships with internal teams and external partners to enhance reliability and operational performance.

Key responsibilities include:

Performance Improvement & Delivery

• Own and deliver Performance Improvement Plans for EMR fleets, ensuring actions are tracked, stakeholders are held accountable, and progress is reported.
• Work with Fleet Engineers and the Performance team to identify and implement technical improvements, modifications and process changes.
• Lead joint investigations into performance issues, identifying solutions across people, process and technical interfaces.
• Develop technical solutions to performance-related issues in collaboration with Fleet Engineers, ROSCOs, maintainers and external design consultants.

Stakeholder Collaboration & Relationship Management

• Work with key stakeholders across the business, particularly Fleet Engineers, to agree priorities for fleet performance and customer experience.
• Build strong relationships with Network Rail, Fleet teams, Operations and external partners to support the Joint Performance Strategy.
• Chair operational forums to ensure effective communication between Fleet, Drivers, Control and On Train teams.

Performance Data, Reporting & Governance

• Validate fleet performance data to ensure its accuracy and integrity, including vehicle defect and incident reporting.
• Monitor, analyse and report on fleet performance, using data to inform decisions and drive continuous improvement.
• Support Track Access Agreement claims by gathering, validating and collating relevant performance evidence.

External Partnership & Funding

• Represent Fleet within the EMR–Network Rail Joint Performance Team and Joint Performance Board.
• Identify and pursue funding opportunities with Network Rail and other stakeholders to support fleet performance initiatives.

Leadership & Team Support

• Deputise for the Fleet Performance Manager and other direct reports as required.

About you

• Degree qualified in an engineering discipline (or equivalent experience) and working towards Chartered Engineer status (Electrical or Mechanical).
• Experience in a technical, engineering or operational rail environment, with knowledge of rolling stock systems and maintenance.
• Strong stakeholder management skills, with the ability to build collaborative relationships across internal teams and external partners.
• Experience of delivering projects and driving performance improvements using data and analysis.
• Excellent problem-solving, communication and influencing skills.
• Knowledge of rail industry standards, procedures and performance regimes.
• Experience introducing a new fleet of trains is desirable

As well as a competitive salary, we’ll also offer you:

• An excellent defined benefit Railway pension scheme
• 32 days’ holiday in the first 2 years; moving up to 34 days’ thereafter
• Free First Class duty travel on the EMR network
• Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER and 75% discount on national leisure travel (inc partner and dependants)
• Friends and Family discounted tickets on the EMR network
• Various training opportunities
• Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!

Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.

If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.

Closing Date: 04 Aug 2026

Department: Managerial/Administration

Salary: circa £53,561.20 dependent on experience