We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers and doing the right thing. With over 2,600 employees, our people are the reason for our success, our Operations Team make a crucial contribution to this, ensuring we keep our passengers and colleagues safe. Ten times accredited as a Top Employer, and Gold accredited for Inclusive Employers we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
We have an exciting opportunity to join #TeamEMR as our Driver Competency Support Manager.
This is a varied and influential role within our Operations team, supporting the continued development and delivery of our Driver Competency Management System and helping us maintain the highest standards of safety, compliance and operational performance.
Working closely with our Operations Improvement Manager, Competency Development Managers and Driver Management teams, you’ll play an important role in turning data, feedback and operational insight into meaningful improvements.
You’ll support the development of driver safety discussions, competency initiatives and assurance activity, while helping ensure our processes, systems and compliance arrangements remain effective and consistent across the business. You’ll also have the opportunity to work with stakeholders across our depots and wider Operations function, making this an ideal role for someone who enjoys combining organisation, analysis, communication and continuous improvement.
Your responsibilities will include:
- Supporting the ongoing development and delivery of EMR’s Driver Competency Management System and continual improvement activity.
- Creating and coordinating Driver Safety Discussions, including developing materials, supporting engagement, gathering feedback and monitoring completion.
- Using competency and operational data to produce meaningful KPI reporting, dashboards and analysis, helping managers identify trends and improvement opportunities.
- Supporting Driver Depots with Instructor and Mentor requirements, development opportunities and associated initiatives.
- Maintaining key compliance information relating to Driver Assessors, standardisation activity, qualifications, driver licensing and cab passes.
- Supporting competency-based improvement projects, driver briefings, training and standardisation activities.
- Working with managers to ensure consistent and compliant administration of competency systems and processes.
- Supporting the continued digitalisation and improvement of Driver Competency processes and systems.
- Coordinating operational publications and helping ensure important information reaches the right people.
- Building strong relationships across Driver Management, Operations and other internal and external stakeholders.
What we are looking for:
- Strong written and verbal communication skills, with experience producing high-quality reports, presentations and analysis.
- Excellent organisational and planning skills and the ability to prioritise effectively in a busy environment.
- Strong analytical skills, with the confidence to interpret data, KPIs and financial information.
- Excellent relationship-building and interpersonal skills.
- A positive, proactive approach to problem solving and continuous improvement.
- Strong Microsoft Office skills, including PowerPoint and Power BI.
- The ability to work independently, use your initiative and deliver to deadlines.
- An understanding of railway operations and the railway environment would be advantageous, but is not essential.
As well as a competitive salary, we’ll also offer you:
- Excellent Railway Pension scheme
- Free standard travel on East Midlands Railway and Train Operating Companies under Transport UK
- Friends and Family discounted Tickets on the EMR Network
- 32 Days paid leave, increasing to 34 after 2 years’ service
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
…and many more!
To apply complete the online application and upload your CV. As we operate a blind screening process, please remove all personal information including your name from your CV.
Supporting Our Frontline
If you're successful in this role, you'll be expected to support our frontline colleagues at some points throughout the year. This might be undertaking safety critical work, for which you'll receive training, but it could just be helping out with Customer Service when our stations are busy. We're One Team, and that means our managers step up for the frontline, not just manage from a distance. Supporting frontline colleagues is part of our DNA at EMR.